What are the responsibilities and job description for the Front Desk Agent - 2nd Shift position at Galt House Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages.
- Process reservations and maintain accurate records in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in hospitality management or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- Proficiency in operating phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude and a commitment to providing outstanding service in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.23 - $15.09 per hour
Schedule:
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $14 - $15
