Senior Applications Support Specialist

The purpose of this class is to deliver support to the county’s end users in how to use various mid to complex types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. 

• Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. 
• Develops new solutions/workflow automations in enterprise and line of business applications. 
• Addresses user requests for changes and additions to the system's documents and data. 
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. 
• Prioritizes, schedules and administers all instances where enhancements and defect resolution are required. 
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. 
• Records, tracks and documents the problem-solving process, including all decisions made, and actions taken, through to final resolution. 
• Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. 
• Performs updates to the county’s website via the content management system platform. 
• Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. 
• Makes configuration fixes or changes that benefit business processes for assigned departments.
• Meets with departments to learn and discuss ongoing projects and possible business processes changes. 
• Assists in maintaining SQL instances. 
• Creates and maintains reporting in Crystal Reports and SQL Reporting Services. 
• Serves as primary application support for law enforcement agencies. 
• Performs related work as assigned.

• Requires Bachelor’s degree in computer science, information management or related field. 
• Requires two years of progressive experience in in the installation, maintenance, and operation of computer software systems and applications or closely related experience. 
• Experience in SQL administration, SSRS, and Crystal Reports. 

 

Physical Demands/Work Environment: 

• Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. 
• Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. 
• The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. 
• The work is typically performed in an office. 
• Emergency Preparedness Tier Level: 3 

 
Special Certifications and Licenses: 

• None. 

 
Americans with Disabilities Act Compliance 
Galveston County is an Equal Opportunity Employer. ADA requires Galveston County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Salary : $55,744