What are the responsibilities and job description for the Customer Success Representative position at Game Nerdz?
Game Nerdz is a retailer of games, accessories, and FUN and we are looking to add to our team-oriented family!
The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes.
Responsibilities:
- Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
- Greet walk-in customers, pull orders, and manage the in-person pick-up process.
- Utilize the computer operating system to provide pricing and inventory availability information to customers.
- Process product returns (RMA’s) in accordance with company and vendor policies.
- Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.
Qualifications:
- Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
- Type at least 45 WPM
- Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
- Proven ability to work independently as well as follow processes and direction.
- Ability to perform detailed work at an efficient pace.
- General math skills.
- Ability to meet set deadlines.
- Strong organizational and prioritization skills.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- STD/LTD
- Company-paid Life Insurance
Salary : $15 - $16