Senior Technical Project Manager

Job Description

The Senior Technical Project Manager (STPM) plays a crucial role in the end-to-end delivery of large, high-complexity projects. This includes providing technical support and consultancy services.

Project Closure

• Accountable for measuring project objectives and benefits, including Critical Success Factors defined in the Charter.
• Responsible for facilitating Lessons Learned sessions and collating feedback.
• Responsible for prioritizing improvements from Lessons Learned and assigning action owners.
• Responsible for driving improvements by following up with action owners.
• Accountable for closing the project using the appropriate process.
• Accountable for communicating project closure to stakeholders.

Process Improvement

• Continuously evaluates processes while considering overall business objectives.
• Implements, documents, and communicates process improvement initiatives.

Operationalisation

• Responsible for executing and communicating Deployment Plans (Pre-Go Live, Go Live, and Post-Go Live tasks).
• Responsible for arranging training for production teams to support products after go-live.
• Responsible for arranging training for operators to use products after go-live.
• Responsible for engaging and communicating with external stakeholders.
• Responsible for ensuring resourcing availability for go-live monitoring and troubleshooting.

People Management

• Accountable for line and performance management of a team of technical project managers.
• Accountable for establishing the organization structure, hiring, and managing staff.
• Accountable for delegating work to the project management team.
• Accountable for coaching and mentoring.

Initiation and Planning

• Accountable for end-to-end project planning and a Project Management Plan.
• Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in the Charter.
• Responsible for setting up Project Governance and Systems to effectively manage the project.
• Accountable for creating, implementing, and maintaining the Project Schedule.

Continuous Improvement

• Responsible for agreeing priority improvements identified from project lessons learned.
• Responsible for researching new ways of working and recommending delivery efficiency improvements.
• Accountable for defining and implementing project management best practice.
• Accountable for implementing project management knowledge sharing.
• Responsible for facilitating and implementing project and process improvements and efficiencies.

Problem Reviews

• Investigating and responding to development queries.
• Problem investigation, replication, classification, and/or providing potential solutions.
• Investigation, verification, and providing technical feedback for live issues.
• Technical analysis of impacted software systems and providing potential solutions.
• Establishing business impact through technical analysis.

Strategic Planning

• Responsible for working with Business Units to define and prioritize roadmaps.
• Responsible for assisting Business Units with Roadmaps as required.
• Responsible for impact assessing and prioritizing roadmap changes in collaboration with Business Units.
• Responsible for keeping roadmaps up to date after changes and communicating as appropriate.
• Responsible for ensuring that Project Objectives and Critical Success Factors are aligned to Business Unit strategies.

Environment Maintenance

• Handles environment reprovisions and takes full responsibility for Environment Maintenance and configuration.
• Environment troubleshooting/analysis.
• Conducting installations (Games, Playcheck, and back office).

Benefits Realisation

• Responsible for assisting Business Units in getting required benefits monitoring and reporting in place.
• Responsible for actively tracking and measuring Project Benefits, including Critical Success Factors.

Executing, Monitoring, and Controlling

• Accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Accountable for stakeholder management regarding the project.
• Responsible for proactively managing risks, issues, and dependencies on the project.
• Responsible for proactively managing change - including Time, Cost, and Scope changes.
• Responsible for executing on the Project Communication Plan and ensuring relevant stakeholders are kept informed.
• Responsible for tracking project decisions made on the project.
• Responsible for monitoring costs on the project, as required by the Business Unit.
• Responsible for supporting Product Owner in quality product delivery.
• Accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.

Deployment Preparation

• Conducting releases (Games, Playcheck, and back office).
• Update game configuration (when necessary).

Qualifications:

• Rlevant tertiary qualification BSC/B-comm I Business Diploma (3yrs) / Adv Management Diploma preferable

Experience:

• Mentorship and/or coaching is an advantage.
• Experience in the end-to-end delivery of large sized, high complexity projects.
• Minimum of 6 years Project Management experience with a minimum of 2 years technical experience.
• Strong understanding of Business Objectives.
• Strong Technical Background.
• Expert knowledge of the full Software Development Life Cycle (SDLC) or IT Delivery Cycle.
• Expert knowledge of software project management.