Area Manager

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

GameStop is looking for high-potential leaders, who are ready to own their impact in GameStop Fulfillment as an entry-level manager. As an Area Manager, you will have an opportunity to truly invest in others and develop a collaborative leadership style, while mastering the tools, processes, and operations. GameStop provides training and development for entry level managers to learn to become exceptional leaders.  As an area manager, you will have the opportunity to coach and develop your own team of GameStop associates in a warehouse environment. Your focus will be motivating, mentoring, and managing your team. The Area Manager will be expected to maximize profits by performing duties personally or through subordinates, analyzing current process performance and providing leadership to ensure the department achieves its goals and objectives.

ESSENTIAL JOB DUTRIES AND RESPONSIBILITIES*

• Coach, manage, and develop a team of GameStop associates.
• Supervise 2 – 3 non-exempt Leads and 25-50 non-exempt team members in the day-to-day operations.
• Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed.
• Manage financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses and labor costs compared to budget; must have working knowledge of Microsoft Excel
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Partner with the management team to establish and maintain quality control standards.
• Define and improve processes, standards, and guidelines.  Ensure all area associates adhere to documented processes.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).

RELATED COMPETENCIES

• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge / skill areas needed to accomplish a task or solve a problem.
• Planning and Organizing –   Establishing courses of action for self and others to ensure that work is completed efficiently.
• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Safety Awareness – Identifying and correcting conditions that affect employee safety; upholding safety standards.

BASIC AND PREFERRED QUALIFICATIONS

• A bachelor’s degree is preferred.
• At least three years of work experience in a distribution center environment required - 3 to 5 years in a Supervisor role preferred
• Strong communication skills, both verbal and written
• Work weekends, holidays, and/or overnight shifts
• Work overtime both in peak season and as needed.
• Stand/walk during shifts lasting up to 12 hours.
• Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length.
• Access all areas of building, ascending and descending ladders, stairs, and gangways.
• Adept at the ability to motivate others in a deadline-driven environment.
• Ability to analyze and dive deep into data to provide thought-provoking, workable business solutions.
• Proven track record of taking ownership and driving results.

• Ability to thrive in an ambiguous environment Ability to lift and/or move boxes, totes and other objects weighing up to 50 pounds on an infrequent, as needed basis.
• Must be able to walk long distances, bend, stoop, climb on ladders, and drag wooden pallets weighing up to 50 pounds on an infrequent, as needed basis.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Working understanding of basic math functions (add, subtract, multiply, divide)
• Advanced knowledge of standard business computer systems and applications — specifically, Microsoft Outlook, Microsoft Word, and Microsoft Excel
• Ability to communicate effectively with others using spoken and written English — bilingual English/Spanish communication skills preferred.
• Possess the dexterity to utilize writing utensils (pen/pencil), calculators, small hand-held tools, manual razors and other mechanical/electrical equipment without assistance.
• Ability to prepare, comprehend, and translate detailed budgets, reports, and financial information in a clear and concise manner.
• Ability to work under demanding time constraints and production goals.
• Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.
• Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives.
• Ability to comprehend and adhere to all GameStop policies and procedures including, but not limited to, those related to attendance and scheduling requirements, honesty and integrity, confidentiality, safety, and conflict of interest.
• Bilingual in English/Spanish preferred