Transaction Assurance Associate Analyst

Description:

Description:

SUMMARY

Working with general supervision, the Transaction Assurance Associate Analyst performs various accounting and analyst duties related to sales audit, card processing, and card/cash payment reconciliations. The primary business outcome for the role is to increase profitability through accurate and timely validation and reconciliation of sales and other critical business transactions. Coordinating with supervisors, an associate in this position will assist in performing sales audit and daily/monthly account reconciliation duties. Associates in the role will also assist the manager in performing special projects, with an emphasis on improving team processes and procedures. This position requires timely reporting to management and field. Associate may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Complete sales exception audits and credit/cash reconciliations accurately and within GameStop’s expected timeframe
• Research and resolve audit exceptions using available tools, including sales audit, reconciliations, and POS systems as well as other down-stream systems
• Compile sales audit and reconciliation results and perform business analysis on audit trends for management using Excel and Business Intelligence tools
• Prepare journal entries for review and process information to meet other accounting requirements
• Prepare monthly General Ledger account reconciliations
• Assist Transaction Assurance supervisors with training of new associates

• Collaborate within the Transaction Assurance team to identify and report process and system related issues and improvement opportunities; follow up to resolution

• Assist Transaction Assurance Manager with special projects, as necessary
• Maintain intradepartmental relationships as it pertains to job responsibilities
• Work collaboratively with others within and outside of his or her function to achieve goals, simplify processes, reduce costs, prevent loss, and ensure that work is completed safely, accurately, and on time
• Display excellent verbal and written communication to internal and external customers
• Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
• Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
• Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
• Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

• Analytical Proficiency- Leveraging extensive knowledge of qualitative and quantitative methods to identify, organize, interpret, and report data needed by organizational decision makers to achieve favorable business outcomes
• Decision Making – Compares data from different sources to draw conclusions and takes action that is consistent with available facts, constraints, and probable consequences.
• Continuous Improvement- Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum of 1-2 years of general accounting experience; SOX experience preferred
• Experience working within reconciliation or sales audit software preferred (e.g., Blackline, ReconNET, Aptos)
• Proven ability to quickly learn and optimize the use of technologies preferred
• Retail experience preferred

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Working knowledge of accounting reconciliation processes, credit card processing, and cash management functions
• Basic/working knowledge of accounting principles
• Proficient verbal and written communication skills using basic English
• Ability to enter, retrieve, analyze, recognize discrepancies, organize, and report electronic financial data.
• Detail oriented and effective at researching issues and problem solving
• Proficient knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook
• Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
• Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
• Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes