What are the responsibilities and job description for the Seller Success Specialist position at Gametime United?
Job Description
Job Description
About Us :
Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role :
The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime's mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.
Above & Beyond : The Impact You'll Make :
- Efficiently and proactively communicate with sellers via phone and email.
- Maintain specific margins on order sourcing while managing order flow.
- Respond promptly to orders and internal / external communications requiring attention.
- Deliver an above-and-beyond "WOW" GT experience, assisting customers with their purchasing needs.
- Serve as a passionate product expert, taking ownership of all seller-related questions.
- Build and nurture seller loyalty to foster long-term relationships with Gametime.
Always Be Curious : Skills You've Learned Along The Way :
Technical Skills :
Interpersonal Skills :
Behavioral Competencies :
One Team One Dream : What We Need to Work Together :
Preferred Qualifications :
Performance Metrics :
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills / capabilities, experience, and available budget.
United States - Pay Range
20—$20 USD
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
Salary : $1,200
