What are the responsibilities and job description for the Technical Support Engineer position at Gaming Company?
Technical Support Engineer / Process Engineer – Digital Operations & Workflow Optimization
📍 Location: New Jersey or Pennsylvania (Hybrid Remote, Frequent Local Travel)
💰 Compensation: Competitive Pay | Flexible Hours | Career Growth Opportunities
✅ No previous relevant experience or education is necessary—we’ll train you.
Hello!
We're a growing stealth tech startup looking for a Technical Support Engineer or Process Engineer to join our team and help execute, document, and improve our digital workflows and operational processes.
This role is highly structured and process-driven, requiring precision, organization, and adaptability. If you love problem-solving, executing efficient workflows, and optimizing processes, this role is for you.
About You
✅ Tech-savvy – Comfortable navigating digital platforms; experience in high-level strategy gaming is a bonus (Poker, Chess, StarCraft 2, Minecraft team builds, etc.).
✅ Highly reliable & accountable – You take pride in meeting expectations and delivering results.
✅ Detail-oriented & organized – You don’t miss steps, and you document everything meticulously.
✅ Process-driven & methodical – You follow structured workflows with precision.
✅ Basic math, stats, & accounting proficiency – Comfortable with numbers, EV, and probability-based decision-making.
✅ Good communicator & team player – Able to document, communicate, and collaborate effectively.
✅ Located in New Jersey or Pennsylvania – Or willing to relocate (this role requires frequent local travel).
What You'll Do
🔹 Execute structured digital workflows – Accurately follow step-by-step processes without deviation.
🔹 Set up & manage accounts across various platforms – Ensure smooth onboarding and account maintenance.
🔹 Develop, implement & maintain Standard Operating Procedures (SOPs) – Document processes clearly and update as needed.
🔹 Troubleshoot & resolve technical or operational issues – Problem-solve quickly and efficiently.
🔹 Track and analyze process performance – Maintain detailed records and suggest efficiency improvements.
🔹 Conduct research into emerging strategies and potential opportunities – Stay ahead of operational optimizations.
🔹 Ensure compliance & efficiency – Work within a structured, risk-aware framework.
Why Join Us
✅ Competitive pay & performance incentives – Rewarding structured execution & optimization.
✅ Hybrid remote work – Work from home with frequent local travel (NJ/PA).
✅ No previous experience required – We train you to execute at a high level.
✅ Flexibility – Adaptable hours to fit within a structured workflow system.
✅ Growth opportunities – Potential to advance into workflow design, strategy, or automation roles.
✅ Engage with high-level, strategy-based work – A great fit for process engineers, methodical problem-solvers, and even high-level gamers.
