What are the responsibilities and job description for the MANAGER, CLUB M OPERATIONS position at Gaming Enterprise?
Come lead our Club M Team as our Club M Operations Manager! In this role you will support the execution of promotions at Mystic Lake and Little Six and off-property guest activation events. Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!
Job Overview : The Manager, Club M Operations is responsible for managing the daily operations of Club M at Mystic Lake and Little Six Casinos, the Box Office, and Little Six retail space to ensure consistent, high quality guest experiences. This role is responsible for ensuring exceptional guest experience, executing on and off-site guest activations, partnering with other marketing and operational departments to drive guest loyalty.
Empower Your Future : The Work You'll Lead :
- In partnership with the Marketing Promotions team, responsible for execution of promotions (training and scheduling staff, execution of details, creation and distribution of post-promotion reports) at Mystic Lake and Little Six and off-property guest activation events.
- Interviews, hires, onboards and develops team members; plans all training and development, manages all aspects of continuous performance management.
- Operational duties include the execution of demand-based scheduling, ensures timekeeping and payroll are accurate and drives fairness, consistency and team member engagement.
- Responsible for the generation of daily Club M reports to ensure the quality and accuracy of the data, conducts regular audits, issues error reports to team members and operations departments when information is not corrected or entered incorrectly.
- Regularly reviews and makes recommendations for Club M procedures. Assists in the development of new procedures and makes recommendations as necessary.
- Assists in the coordination and delivery of materials and information about Responsible Gaming.
- Ensures appropriate inventories for all areas of responsibility and coordinates the movement of promotional materials / inventory.
- Monitors tobacco sales and purchases to ensure compliance with contracts
Job Requirements :
Outstanding Benefits & Awesome Perks : Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are : We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.
