What are the responsibilities and job description for the Intake Coordinator | Brockton position at Gandara Center?
Why Work for Gandara:
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
- Retirement Plan 403(b)
- Health, Dental, Vision, Pet and Life Insurance
- Paid vacations
- Paid holidays
- 8 discretionary days
- Mileage Reimbursement
Additional Benefits:
- Career Growth Opportunities
- Culturally Diverse population
- Clinical Licensing Support
Job Title: Intake Coordinator
Work Location: Brockton, Ma.
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
We're in search of a intake coordinator to work on a full time basis at with our Behavioral Health & Recovery Services Division. The intake coordinator is accountable to the Practice Manager, who is responsible for providing supervision and training. The intake coordinator is one who actively promotes the philosophy of the Gándara Center and maintains a high level of commitment to the program.
Duties and Responsibilities
- Provide courteous and timely customer service
- Initiate and complete all administrative paperwork included in the Person Served Intake Packet
- Ensure that intake paperwork meets quality assurance standards [as determined by Senior Director or designee] and is entered into the electronic medical record
- Respond to all intake calls and voicemails within two business days
- Orient persons served to service availabilities, rights and responsibilities
- Ensure documentation is entered into any and all database and relevant systems
- Communicate in a timely manner with Practice Manager when additional resources or support is needed
- Assist with phone calls and translations as needed
- Travel, as needed
Administrative Responsibilities/Record Keeping
- Adhere to program and agency policies and procedures
- Ensure that required documentation is completed professionally and accurately and filed in the electronic health record in a timely manner
- Attend scheduled supervisory meetings
- Complete time sheets and submits them accurately and in a timely manner
- Maintain job related record keeping accurately and submit reports in a timely manner
Minimum Qualifications:
- High school degree or equivalent; post-secondary education an asset
- At least 2 years of clerical experience
- Bilingual skills in Spanish-English required
- Microsoft Office proficient (e.g. Excel, Word, Power Point)
- Flexibility to work shifts, including evenings, as required
- Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
- Positive attitude and work ethic
- Excellent verbal and communication skills
- Must be team oriented
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
