What are the responsibilities and job description for the Intake Coordinator position at Gandara Mental Health Center, Inc.?

Job Description

Why Work for Gandara :

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits :

Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement

Additional Benefits :

Career Growth Opportunities

Culturally Diverse population

Clinical Licensing Support

Job Title : Intake Coordinator

Work Location : Holyoke, MA

Bilingual Candidates Encouraged to Apply

EOE M / F / D / V

Union / Non-Union

Job Summary :

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI / CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.

Duties and Responsibilities :

Data Entry

MABHA

Referral Tracking

Waitlist Tracking and Compliance Calls

Opening / Closing Electronical Health Record Packets

CSA Workbooks

Reporting on monthly numbers (e. number of referrals, number of opening / closings, etc.)

Management of closed charts / storage

Referral Source Tracking

Marketing :

Contacting referral sources from waitlist when immediate openings are available

Informing admin about waitlist status or need for referrals via email

Scheduling Presentations for admin to generate referrals

Office Management; i.e. Supply ordering, supply tracking, and any other office needs

Minimum Qualifications :

High school degree or equivalent; post-secondary education an asset

At least 2 years of clerical experience

Bilingual skills in Spanish-English required

Microsoft Office proficient (e.g. Excel, Word, Power Point)

Flexibility to work shifts, including evenings, as required

Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines

Positive attitude and work ethic

Excellent verbal and communication skills

Must be team oriented

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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