What are the responsibilities and job description for the Recovery Coach Intake Coordinator position at Gandara Mental Health Center, Inc.?
Why Work for Gandara:
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
- Retirement Plan 403(b)
- Health, Dental, Vision, Pet and Life Insurance
- Paid vacations
- Paid holidays
- 8 discretionary days
- Mileage Reimbursement
Additional Benefits:
- Career Growth Opportunities
- Culturally Diverse population
- Clinical Licensing Support
Job Title: Recovery Coach Intake Coordinator
Work Location: Springfield, MA
- Bilingual Candidates Encouraged to Apply
- EOE M/F/D/V
- Union/Non-Union
Job Summary:
We're in search of a recovery coach intake coordinator to work on a full time basis within our Behavioral Health & Recovery Services Division. The Recovery Coach intake coordinator is accountable to the Director of Recovery Coaching, who is responsible for providing supervision and training. The Recovery Coach intake coordinator is one who actively promotes the philosophy of the Gándara Center and maintains a high level of commitment to the program.
Duties and Responsibilities:
- Provide courteous and timely customer service
- Inputs all enrollment and disenrollment BSAS forms into Virtual Gateway within a timely manner
- Ensures Virtual Gateway has correct Insurance information entered
- Assists in getting authorization for services, inputs in electronic health record and monitors for need of re-authorizations
- Checks insurance eligibility utilizing eligibility reports and/or MassHealth system
- Alerts providers when an insurance change has occurred
- Ensure documentation is entered into any and all database and relevant systems
- Communicate in a timely manner with Senior Director of RC when additional resources or support is needed
- Adhere to program and agency policies and procedures
- Ensure that required documentation is completed professionally and accurately and filed in the electronic health record in a timely manner
- Maintain job related record keeping accurately and submit reports in a timely manner
Minimum Qualifications:
- High School Diploma or equivalent
- Knowledge of billing practices and managed care
- Understanding of the population and information sensitivity
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Skills
Required- Teamwork
- Problem Solving
- Microsoft Office Skills
- Effective Communication (Verbal/Written)
- Customer Service Skills
- Computer Skills
- Administrative Skills
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Peer Recognition: Inspired to perform well by the praise of coworkers
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
