Account Manager

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid.

To connect with us, visit www.gannett.com

The Account Manager plays a pivotal role as the primary point of contact for our clients. This position is responsible for managing client relationships, overseeing project execution with internal teams, ensuring timely payments, resolving issues, and conducting monthly review meetings to assess the progress of digital marketing campaigns. The ideal candidate should have strong communication, project management, and client relationship skills.

Key Responsibilities

Client Relationship Management:

• Act as the main point of contact for clients, building and nurturing strong relationships.
• Understand client goals, objectives, and preferences to provide tailored services.
• Communicate effectively and proactively with clients to address their needs and concerns.
  
  

Project Leadership

• Collaborate with cross-functional teams, including digital marketing specialists, designers, and developers.
• Lead project planning, execution, and monitoring to ensure that client objectives are met on time and within budget.
• Ensure all client deliverables meet quality standards and align with client expectations.
  
  

Financial Management

• Manage client billing and payments, ensuring timely and accurate processing.
• Work with clients to update payment methods and resolve any billing issues.
• Monitor budget adherence and assist clients in optimizing their budget allocation.
  
  

Issue Resolution And Troubleshooting

• Address and resolve any client concerns or issues promptly.
• Collaborate with internal teams to resolve technical or operational challenges.
• Maintain a proactive approach to prevent issues from escalating.
  
  

Monthly Review Meetings

• Conduct regular monthly review calls with clients to assess campaign performance and discuss key performance indicators (KPIs).
• Provide clients with detailed reports and insights, highlighting achievements and areas for improvement.
• Collaborate with clients to refine strategies and ensure their evolving needs are met.
  
  

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 2 years account management experience, preferably in a digital marketing agency or acceptable equivalent combination of education and work experience.
• Strong project management skills and the ability to manage multiple clients simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing concepts and tools.
• Problem-solving ability and a proactive approach to client issues.
• Highly organized and detail oriented.
• Strong analytical skills to interpret data and present insights.
• Ability to work independently and as part of a team.
• Knowledge of digital marketing platforms and tools is a plus.
• Client-focused and results-oriented.
  
  

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.