Associate Analyst - Asset Protection Operations Center

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

• Perform daily functions of the APSC, including, but are not limited to: risk intelligence, incident/crisis response, emergency notification, supply chain resiliency, travel security, and physical security
• Participate in the intelligence function by preparing and disseminating global risk intelligence products aimed at identifying and mitigating business risks
• Conduct regular monitoring of open-source intelligence, social media platforms, and internal specific intelligence gathering tools for known and potential threats to employees, company assets and reputation
• Monitor geopolitical events that may impact executive travel, company events, and/or operations, and provide periodic and timely reporting
• Manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)
• Manage and lead response efforts to life safety incidents (medical, safety, natural disasters, etc.) and coordinate response of security officers, ERT, facilities, police, fire and EMS personnel as required
• Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests
• Maintain various records of communications and events, including operational logs, daily shift checklists, handover reports, monthly safety and security audits checklists and incident reports

Who You Are

• Must successfully complete and pass the “CritiCall” computer-based testing module. CritiCall is used to measure skills that are vital as a APSC Associate Analyst, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
• Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)
• 1-3 years of Security Operations Center or similar customer call center experience preferred.
• Good working knowledge of Microsoft Office suite and Windows OS
• Have a strong knowledge of physical security, information security and emergency operations,
• preferably in a corporate environment
• Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
• Flexibility to work various shifts if needed, including weekends and holidays
• Experience in working with video surveillance, physical access control, incident management and
• risk intelligence monitoring tools and systems
• Possess a solid employment history demonstrating reliability and dependability
• Must pass a pre-employment background check and drug screening