Receptionist

POSITION: Receptionist
STATUS: PT or FT / Hourly / Exempt from Overtime
PROGRAM/DEPARTMENT: Admin
HOURS WORKED: Monday – Friday, 9A to 5P
REPORTS TO: Office Manager
PAY: Minimum Wage $15.00 per hour (DOEE)
SAFETY SENSITIVE POSITION: Yes
LAST UPDATED: 05/14/2021
JOB SUMMARY: The Receptionist is responsible for receiving and directing visitors, vendors, clients, and customers to appropriate locations and parties. Notifies personnel of visitor arrival. Operate a multiple position telephone switchboard. Assist with common clerical tasks like typing, preparing flyers/signs, printing, copying, bathroom and office cleaning, etc.

MISSION AND SERVICE:

• Exemplify and support the Mission, Mission Statements and Core Values of GAP Ministries.
• Demonstrate GAP Ministries’ attributes of an effective culture champion which include servant leadership, communication, respect, accountability, integrity, teamwork and positive attitude.
• Comply with GAP Ministries’ Code of Conduct and Ethics and HIPAA privacy and confidentiality requirements.

RESPONSIBILITIES: The primary duties and responsibilities include, but are not limited to, the following:

• Provide general office cleaning, keeping office and waiting room areas looking nice for the general public.
• Handle incoming phone calls and direct them to the appropriate person or extension.
• Greet public or business professionals entering the office. Guide them to appropriate staff member or information and ensure a

positive first impression. .

• Provide hospitality services including but not limited to schedule, set up and break down of all conference rooms.
• Assist departments with thank you cards, sympathy, and get well and birthday cards for employees, volunteers, and donors.
• Facilitate the pickup of all donations dropped off at the office to ensure that they go to the correct facility.
• You will also be registered as Fieldprint Technician, which will allow you to complete fingerprints to the public as well as staff

and scan I9 Documentation.

• Help in coordination of volunteers and volunteer projects.
• Back up administrative positions for vacation or extra help.
• Assist GAP administrative team with projects as assigned.
• Attend all staff meetings and training sessions, or make arrangements.
• Personally grow in leadership and spiritual life to exemplify the characteristics of a cultural champion.
• Represent GAP to the public in a positive, professional, and responsible manner.
• Follow agency chain of command in a responsible and supportive manner. Be able to accept constructive feedback and suggestions

for improvement.

• Must have the ability to maintain confidentiality and consistently exercise discretion and good judgment.
• Perform other appropriate tasks as assigned by management.

QUALIFICATIONS:

• Two years of administrative office management experience, reception experience, or equivalent customer related ability.
• Education High School Diploma or GED.
• Must be 21 years or older.
• Excellent verbal and written communication skills are essential for interacting with clients and colleagues.
• Computer skills as well as communication skills.
• Proven ability to effectively function in a multi-faceted agency in a teamwork manner.
• Be able to respect and work cooperatively with a variety of persons, including coworkers, representatives of social service agencies, the public, volunteers, and parents of the children.
• Be organized and able to work on multiple projects.
• Basic knowledge of the different department staff roles and responsibilities in order share to the community at large about the mission of GAP.
• Excellent communication and interpersonal skills.
• Positive attitude reflecting an approach style of bringing solutions not problems to the team.
• Must have the ability to maintain confidentiality and consistently exercise discretion and good judgment.

REQUIREMENTS

• Successfully pass FBI fingerprint clearance check and procure a Fingerprint Clearance Car Successful clearance of criminal background check(s), Central Registry in Arizona and any state(s) lived in within 5 years of hire in accordance with Title 21.
• Reference checks of those listed on application.
• Must pass mandatory drug screen and physical examination; and agree to random drug screenings. GAP Ministries is a drug-free workplace and requires random drug screening to all employees to ensure enforcement of this policy.
• Proficient in the use of a personal computer and corresponding programs; preferably experience with Microsoft Office Suite, Gmail and Google Calendar or similar web-based and computer programs.
• Must be able to demonstrate navigations and knowledge of computer.
• Must be able to pass a typing test
• Kneel, bend, stoop and lift freely and without risk of injury.
• Human Resource package completed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.