What are the responsibilities and job description for the Assistant General Manager Position position at GarageCo Intermediate LLC?
Main Responsibilities
The Assistant General Manager will be responsible for:
- Team Management: Supervise and lead a team of technicians and administrative staff, assign tasks, schedule work shifts, and ensure adequate staffing levels.
- Service Operations: Coordinate service calls, dispatch technicians to customer locations, ensure timely and quality completion of service/repair jobs, monitor inventory levels of parts and supplies, and implement safety protocols.
- Customer Relations: Build and maintain strong relationships with customers, address customer inquiries, concerns, and complaints, and seek feedback to continuously improve service quality and customer satisfaction.
- Sales and Marketing: Develop and implement strategies to attract new customers and retain existing ones, collaborate with the marketing team, identify opportunities for upselling additional products or services, and perform essential sales responsibilities.
- Financial Management: Prepare and manage the budget for the service location, monitor financial performance against targets, and identify cost-saving opportunities to maximize profitability.
