Express Lane Service Advisor

Garavel Subaru (formerly Georgetown Subaru of Wilton), located in Norwalk, CT, has been your family Subaru dealership since 1997. Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12 car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat. 

• Garavel Subaru ranks 1st for customer service throughout New England.
• Grew from 12 to 31 service bays.
• Every piece of service equipment is new and state-of-the-art from Hunter. 
• Our parts department has more than doubled in size and boasts a fill rate of 96%. Meaning we have 96% of all parts available immediately.
• A new climate-controlled shop and three-lane indoor service drive 
• Employee Fitness Center onsite

What We Offer

• Generous pay program with salary and bonuses
• Employer-paid Medical Insurance
• Employer-paid Dental Insurance
• 401k program with company match
• Voluntary Life Insurance
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• Paid Holidays
• Vacation and Sick paid time off
• Employer-paid lunches every Saturday

Summary:

As an Express Service Advisor, you'll be the primary point of contact for a customer expressing the need for an express oil change. When a customer comes into the service dept, the Express Service Advisor works with the customer to determine what parts are needed, how much time it will take to repair, and then schedules the appropriate Service Technician for the repair based on the customer's needs. 

Essential Responsibilities:

• Greet customers as they pull into the service drive area..
• Assist customers by asking them if they have an appointment and if they know who their appointment is with. Confirm with the customer whether they are waiting or dropping off their vehicle.
• Confirm whether the customer has a loaner vehicle reserved. If the customer does have a loaner reserved, politely remind them to take their driver’s license and insurance card with them to present when picking up the loaner vehicle.
• Review the pre-write with the customer
• Assist Service Advisors with administrative duties such as printing the next day’s pre-writes and attaching warranty inquiries, calling extended contract companies approvals, writing internal repair orders, processing PDI’s, etc
• Perform customer service follow-up calls.
• Fill in for the Service Advisor when they are not on the job (lunches, illness, vacations, etc.).

Requirements:

• Experience working at an auto dealership or auto repair is preferred.
• Bi-lingual Spanish is a plus but not required.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Possess the ability to explain complex automotive repairs to customers in a manner that makes sense.
• Good time management skills and multitasking ability.
• Ability to work well with Service Technicians.
• Experience in a fast-paced work environment.
• Valid driver’s license and clean driving history
• Possess the ability to pass a background check and drug screen.
• Regular Attendance

Physical Demands:

• Ability to continuously stand, sit, and/or walk frequently
• Ability to bend, squat, climb stairs and lift frequently
• Ability to lift up to 25 lbs. occasionally

Garavel Subaru is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V