What are the responsibilities and job description for the Collections Manager position at GardaWorld Security Services U.S.?
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GardaWorld Security Services Collections Manager
Job Title: Collections Manager
Location: On-site; Brentwood, MO
Company: GardaWorld Security Services
Who is GardaWorld?
At GardaWorld, we envision a world in which our communities’ people and assets are safe and secure. Garda is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We are proud to support our vision from within by providing countless opportunities to Garda's diverse workplaces within its communities. We extend our vision of security to all our diverse employees and clients. A career at GardaWorld Security Services is more than a job; it is an opportunity to join a dynamic team that supports your development.
Job Summary
We are seeking a dedicated and experienced Collections Manager to lead our team of 8 collection professionals. The ideal candidate will oversee the collections process, ensure timely and effective collection of outstanding debts, and maintain positive relationships with clients. Our company provides services to commercial clients, and all accounts are business-to-business (B2B).
Key Responsibilities
- Lead and manage a team of 8 collection professionals, providing guidance, training, and support.
- Develop and implement strategies to improve the collections process and reduce outstanding debts.
- Monitor team performance and provide regular feedback to ensure high levels of productivity and efficiency.
- Handle complex collection cases and negotiate payment plans with clients.
- Work with third-party collection agencies.
- Maintain accurate records of all collection activities and prepare regular reports for senior management.
- Ensure compliance with all relevant laws and regulations related to debt collection.
- Knowledge of bankruptcy laws, including filing proper documentation.
- Collaborate with other departments to resolve billing and payment issues.
- Knowledge of supplier financing programs and analysis.
- Monitor and collect on assigned accounts.
- Other duties and projects as assigned.
Required Qualifications:
- Proven experience as a Collections Manager or in a similar role.
- Previous experience in business-to-business (B2B) collections.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- In-depth knowledge of collections laws and regulations.
- Proficiency in using collections software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Certification as a CCE or CBF from the National Association of Credit Management.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
