Security Event Services Administrator

:

MINIMUM QUALIFICATIONS

• Process all requests for Event Security Services that are received from the client that relates to an Event that will take place at a Services Location, following the procedures outlined by the client.

• Manage the daily intake and triage of all requests, and respond to such requests, in accordance with the time frames and procedures outlined by the client, including:
  A. creating and maintaining administrative intake and triage resources for Requests in accordance with procedures outlined by the client
  B. utilizing the client's event management and internal ticketing systems to respond to and manage the administrative intake function of requests
  C. providing additional ad-hoc administrative support as requested by the client
  from time to time.

• Support the coordination of requesters, campus security managers, and event security team, event managers, and event stakeholders in connection with each request.

• Keep the client's event management system and documentation up to date with all information pertaining to requests, including event times, dates, locations, and advised Event Security Services that are to be provided, in accordance with the templates and procedures outlined by the client from time to time, and provide such documentation to the event security team in accordance with the time frames and procedures outlined by the client.

• Keep Requesters and other stakeholders up to date with all information pertaining to requests, and maintain active channels of communication, in accordance with the templates and procedures outlined by the client from time to time, addressing their inquiries and concerns and ensuring their satisfaction with planned Event Security Services.

• Plan and document, in accordance with the procedures outlined by the client from time to time, the Event Security Services necessary to support requests, including Personnel deployment strategies, access control measures, and emergency response protocols.

• Collaborate with requesters and other stakeholders to ensure that all Event Security Services plans align with Services Locations policies, procedures, guidelines, and standards.

• From time to time participate in pre-event meetings and security briefings, actively contributing to Event Security Services planning and execution.

• Provide a primary point of contact for the client in connection with the Services.

• Event Security Services Manage the day-to-day shift scheduling, including emergency scheduling, of Personnel, in accordance with applicable laws and regulations.

• Track the progress of all stages of requests, including initial triaging, risk assessment, requester communications, and, where applicable, Event Security Services planning and execution stages.

• Manage the equipment necessary for Personnel to provide the Event Security Services

• Ensure accurate invoices are provided to Requestors.

  
  Qualifications specific to this client site include, but are not limited to:

• Comfortable with the use of technology.

• Minimum 3 years of professional‐level experience required. Prior experience in the security industry, law enforcement, and/or military is a plus.
  
  General Qualifications to work as an Account Manager at GardaWorld include:

• Excellent management skills

• Customer Focus – Maintaining awareness and seeking to meet the needs and wants of internal and external customers.

• Excellent communication skills, both oral and written

• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills

• Initiative – Engages in proactive behavior and looks for new project opportunities

• Adaptability – Responds effectively to changes in situation or information

• Minimum of three years of previous operations, service field, or project management experience

• Ability to pass an extensive background check

• Experience in scheduling, operations, or other functions of the security industry is a plus.
  
  It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment