Director, Operations - Asbestos Claims Trust

Company Description

For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification.

The breadth and depth of our experience,  responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support.

With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity.

Job Description

SUMMARY

Directs and coordinates all Asbestos Claims Trust activities to ensure goals and objectives are accomplished in a timely manner and within budget. Focus is on account management of trust responsibilities overseeing the completion of all project tasks and requirements. Maintains strong relationships by managing client expectations and communicating effectively to key stakeholders; internally and externally. Responsible for identifying potential areas of risk that threaten the success of the trust administration and provide solutions to overcome those risks.

RESPONSIBILITIES

• Plan, direct and manage the overall life cycle of the Asbestos Claims Trust to ensure the goals and objectives are met on time including tracking and reporting the details and progress of all individual claims. Identify areas to improve efficiencies and create procedures and process analysis to best manage the trust;
• Manage external client relationships by providing superior customer support, consistently meeting client expectations and applying critical thinking to client issues;
• Manage and lead a team to motivate and drive initiatives. This includes assigning and coordinating work along with managing performance;
• Work with senior members of other departments to ensure all tasks of the Asbestos Claims Trust are completed and properly reported;
• Monitor and investigate all budgetary accountabilities through the review of timesheets with oversight for maintaining accurate adherence. Review invoices for accuracy ensuring timely handling for processing;
• Responsible for handling escalated claimant communications, advanced data issues and reconciliation and online portal functionality.
  

Qualifications

Bachelor of Arts degree and five to ten (5-10) years asbestos claims trust management experience, including a comprehensive understanding of asbestos exposure issues and the requirements for determining liability and viability of processing asbestos claims and or equivalent combination of education and experience is preferred.

ABILITIES/KEY COMPETENCIES/SKILLS

• Experience managing a heavy workload that includes responsibility for large complex asbestos claims of a unique nature;
• Thorough understanding of asbestos-related diseases, exposure issues, and the review of medical history and documentation for asbestos injuries;
• Demonstrated ability to write reports, correspondence, and procedures for case management;
• Ability to communicate effectively, both orally and in writing and with responsiveness to senior management, directors, clients, and claimants;
• Ability to run effective and efficient meetings and manage a project team as necessary;
• Ability to present complex data in an accurate and concise manner;
• Strong problem solving skills with the ability to spot issues and know when to escalate;
• Ability to manage budgetary requirements;
• Multi-tasking necessary to ensure all aspects of caseload are proactively completed;
• Knowledge of issue diagnosis and resolution allowing a proactive approach to project management;
• Computer skills with proficiency in Microsoft Office and solid knowledge of Excel. Knowledge of SQL database preferred;
• Ability to read, interpret, and analyze asbestos claims, other Court documents, and all regulatory requirements of trust distribution.

Additional Information

Reports directly to Senior Vice President, Operations. Outward facing position with daily reporting of project status and task handling directly to client. Participate in client meetings. Position also coordinates with all departments for invoice review, mailing, processing, and project task completion including reporting to and development of client relationship management.

All your information will be kept confidential according to EEO guidelines.