Automotive Service Advisor

Join Our Team at Garden City Jeep!

Garden City Jeep is proud to be part of the VIP Automotive Group of Long Island, known for exceptional leadership, a customer-first culture, and a commitment to professional growth. Join our team and experience a workplace that values continuous training, career advancement, and being part of one of Long Island’s most successful auto groups.

At VIP, our mission is simple: create exceptional value and experiences for every customer, every time. We aim to lead in automotive sales and service by empowering our employees to provide memorable, top-tier customer experiences.

Learn more about us:
VIP Automotive Group

Automotive Service Advisor

Full-Time | 5-Day Work Week
Schedule: Monday – Saturday
Compensation: $80,000 – $120,000 per year (including commission and bonuses)

Stop by to meet our team, learn more about our career opportunities, and interview on the spot!

No appointment needed – just bring your resume and come ready to discuss how you can become part of the VIP Automotive Group.

We look forward to meeting you!

What We're Looking For:

We are seeking a motivated and customer-focused Service Advisor who thrives in a fast-paced environment and is eager to provide an exceptional experience for our clients. The ideal candidate is driven, collaborative, and committed to achieving personal and team goals while maintaining high customer satisfaction (CSI).

Key Responsibilities:

• Schedule service appointments and collect vehicle details ahead of visits when possible.
• Welcome customers with professionalism and courtesy, accurately documenting their concerns.
• Review service history, inspect vehicles, and recommend necessary maintenance or repairs.
• Provide detailed, accurate estimates for labor and parts, and explain recommendations clearly.
• Establish promised completion times and coordinate with the team to meet deadlines.
• Obtain customer authorizations for services and keep them updated on repair progress and any changes.
• Maintain a strong understanding of service menus, pricing, and current promotions.
• Ensure vehicles are properly parked, secured, and keys are stored safely.
• Deliver a clear explanation of services performed and associated charges to customers.
• Maintain high standards of customer satisfaction and help implement service marketing programs.
• Support quality control efforts to minimize comebacks and uphold our reputation.
• Assist with phone inquiries and appointment scheduling.
• Identify and provide estimates for any needed bodywork.
• Oversee vehicle cleanliness and preparation before delivery to the customer.
• Maintain a clean, professional appearance and workspace.

Qualifications:

✔️ 2 years of experience as a Service Advisor
✔️ 1 year of experience in a dealership environment
✔️ Strong communication skills and a passion for delivering top-tier customer service

Reasonable accommodations may be made for individuals with disabilities.

Benefits We Offer:

✅ Medical & Dental Insurance
✅ 401(k) Retirement Plan
✅ Paid Time Off
✅ Employee Discounts on Vehicle Purchases, Parts & Service
✅ Supplemental Benefits (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
✅ Career Advancement Opportunities
✅ Professional Development Assistance
✅ Comprehensive Employee Recognition Programs

Compensation:

$80,000 – $120,000 per year (inclusive of commissions and bonuses)

Schedule:

Monday – Friday
Weekend Availability Required

Automotive Group and Garden City Jeep are proud to be equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified individuals to apply