Banquet Captain

Position Purpose & Summary

To direct staff assigned to the Banquet Department. To supervise and coordinate the food and beverage service of banquet functions.

Essential Functions:

• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
• Performs human resource functions for staff, including scheduling, evaluating, and training staff.
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown.
• Coordinate's function details with banquet, conference planning, and kitchen staff.
• Inspects food products to ensure quality, quantity, and palatability guidelines are followed.
• Ensures all guest checks are priced, written, and signed by the guest according to planned arrangements.
• Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Night Audit.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. Need for good communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.

License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

1. Communications:

• Daily - Verbal /Written/ Conducting daily line-ups
• Weekly - Conducting Meetings/ Leading line-ups and participating in meetings
• Occasionally - Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.