Banquet Houseperson

Position Purpose & Summary

Responsible for maintaining exceptional service standards, room presentation and guest satisfaction. They help with handling, storing and maintaining equipment and supplies to prevent loss and damage.

Essential Functions:

• Checks with Banquet Manager / Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
• Responsible for the work schedule assigned week to week.
• Independently sets up banquet rooms to Club and Resort standards.
• Pre-arranges all equipment, china, and supplies for events as needed.
• Assist with transportation of supplies, equipment, food and beverages to various venues across property.
• Ensures all A/V needs are met and set up has been tested prior to event.
• Assists with last minute client requests and changes.
• Performs necessary clean-up and sanitation activities for the food and beverage storage facilities.
• Keeps food and beverage product, equipment and/or storage facilities clean and orderly.
• Thoroughly cleans all event/meeting rooms before and after banquet events including dusting all woodwork, taking out trash and vacuuming as needed.
• Reports hazardous conditions or broken equipment to the Engineering Department immediately. In an emergency, notifies Engineering at once.
• Is timely with refreshing rooms during banquet event breaks.
• Completes any other duties as assigned.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Minimum Knowledge - Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of three (3) months job-related experience.

License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

Communications:

• Daily: Verbal /Written
• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.