Barista

Position Purpose & Summary

The position contributes to our success by providing prompt, courteous service for our members and guests at our in-house Beach & Cable Barista. Creates a welcoming experience by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Functions:

• Interacts with members and guests to take beverage and food orders.
• Ensures prompt and consistent delivery of quality beverages and food products for all members and guests by adhering to all recipe and presentation standards.
• Anticipates member and/or guest and outlet needs by constantly evaluating the environment and noting cues; discovers and responds to member and/or guest needs.
• Maintains a calm demeanor during periods of high volume or unusual events to keep outlet operating to standards and to set a positive example for the team.
• Communicates with kitchen for food ordering.
• Handle all checks and cash according to established procedures.
• Communicates information to manager / supervisor so that the team can respond as necessary to create the appropriate environment during each shift.
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing changes in employee morale and/or performance and communicating them to the outlet manager / supervisor.
• Maintains a clean and organized workspace so that staff can locate resources and products, as needed.
• Is familiar with all property amenities and other restaurants.
• Acts with integrity, honesty and knowledge that promote the property's culture, mission and values.
• Maintains regular and consistent attendance and punctuality.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: Good food and service knowledge; ability to learn quickly.
2. Formal Education and Job-Related Experience: High School diploma or equivalent.
3. License, Registration, and/or Certification Required: None

External and Internal Personal Contact:

1. Communications:

• Daily - Ability to understand and carry out oral and written instructions and request clarification when needed.
• Weekly - Report to supervisor on weekly basis and discuss ways to improve the department, what works what doesn't?
• Occasionally - Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.