Catering Sales Manager

Position Purpose & Summary

The Catering Sales Manager primary role is to generate new catering business and convert inbound leads/inquiries to confirmed bookings and exceed revenue goals assigned, as well as conduct planning, detailing, and servicing responsibilities for catered events.

Essential Functions:

• Understands all details pertaining to the events without guestroom block needs. This includes identifying potential business, solicitation, and upselling menus, room types and ancillary revenues whenever possible.
• Replies to inquiries/leads for catered events and any other markets as assigned.
• Track all lead and call production in Delphi FDC and assure weekly/monthly activity goals are met.
• Close business on the best opportunities for the GGRC based on market conditions and executes approved contracts with clients within the contract signing due dates.
• Finalizes all details of catering and event functions within market or assigned by VP of Sales Marketing (VPSM)
• Review and understand catering sales revenue and operation budgets and provide forecasting reports to VPSM
• Maintains client timeline for contracts, BEOs, payment schedule, attendance counts, etc. ensuring Accounting has taken deposits/all payments in advance of all events.
• Prepares and checks all BEOs, catering function sheets or other relevant forms as they arise. Ensures that appropriate departments receive any changes in a timely manner.
• Inspects function room prior to start of function for correct set up. Attends function periodically as a supervisory check.
• Greets all directly booked clients as they arrive to the property, and/or as needed. Serve as guest contact during the event when needed.
• Conducts daily client tours and detailing events as needed. This includes weekends when accommodating the client's schedule.
• Ensures the Group billing is correct as developed by Accounting and approved before sent to client by Accounting Dept.
• Participates in weekly sales meetings, BEO meetings, F&B, Operations, and other meetings to communicate the upcoming event needs.
• Establishes relationships with area event vendors, competitive and non-competitive hotels and event venues and the respective managers at these locations.
• Designing room layouts with diagram software provided by company.
• Interacts effectively with sales, kitchen, vendors, competitors, catering associations to ensure guest satisfaction.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Maintains post-event files and submits all ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count in Delphi.
• Maintains complete and in-depth files on all future and past events and private parties as directed by departmental standards.
• Attend training as assigned.
• Practices and observes safety rules and regulations and encourage other to do the same.
• Timely participates in morning stand up, weekly operations meetings and staff meetings.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Performs other job-related duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills:
  • Preferred knowledge of Delphi Classic, Delphi FDC, Opera Sales & Catering or similar sales & catering software
  • Preferred knowledge of Jonas, Micro's software or other similar business enterprise or POS related programs
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
  • Room diagram software's such as Meetings Matrix, Allseated, or Social Tables
  • Ability to workdays, nights, weekends, and holidays- all days of the week
• Formal Education and Job-Related Experience:
  • Minimum 3 Years in banquet service or Catering Sales.
• License, Registration, and/or Certification Required:
  • Food Protection Manager Certification; Colorado Food Handler and/or Alcohol Server Certifications (or equivalent)
  • First-Aid / CPR / AED Certification preferred
  • Valid Driver's License

External and Internal Personal Contact:

• Communications:
  • Daily - Participating in meetings; conducting meetings / leading group discussions
  • Weekly - Consulting to others; making formal presentations and speeches,
  • Occasionally - Participate in one-on-one coaching sessions with weddings/catering sales team.
• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.