Fitness Desk Concierge

§ Operate efficiently and effectively all functions of the Fitness Center, equipment, and workouts.

§ Create up-to-date athlete records and workout preferences in database management systems.

§ Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail.

§ Maintain full stock of equipment, towels, supplies, and athlete amenities.

§ Manage workout reservations appointments, including recurring and cancelling, and assistance with bookings.

§ Perform check-in, check-out, and payment transaction processes in accordance with policies.

§ Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership.

§ Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use.

• Deliver consistent friendly and professional phone and email etiquette.
• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Check IDs at the Infinity Pool to ensure guests and members are 21 years old or older.
• Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach.
• Assists with maintaining the Infinity Pool in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures.
• Ability to move umbrellas, chairs, and tables for member and guest convenience.

• Shifts range from 5:30am-12:30pm or 13:30pm-7:00pm. Flexible days but weekend availability is a requirement.

§ Greet every guest, member, and team member, and set the tone for every interaction.

§ Provide extraordinary service that is "enriching by nature."

§ Demonstrate a professional appearance and be attentive to what matters most.

§ Be empowered to make things go right if they go wrong.

§ Give the guest, member, or team member a fond farewell.

§ Deliver a wellness mindset focused on excellence, achievement, success, and hospitality.

§ Provide positive interactions and exceptional service.

§ Learn guest and member preferences and provide anticipatory service.

§ Integrate physical fitness into the everyday wellness and special occasion retreats.

§ Maintain confidentiality in guest and member matters.

§ Maintain the distinct Strata Fitness aesthetic, appearance, atmosphere, and culture.

§ Address athlete questions promptly and courteously; address feedback utilizing the LEARN Model.

§ Perform other duties as assigned.

§ Interface positively with other departments, offering assistance when needed.

§ Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Formal Education and Job-Related Experience:

High School Diploma is required and some college preferred.

License, Registration, and/or Certification Required:

None

External and Internal Personal Contact:

I. Communications:

§ Daily - Verbal and written.

Weekly - Participate in shift meetings, read communication logs, and provide support and partner collaboratively with instructors to ensure successful class check-in. Complete and initial opening and closing operational checklists to launch and end shifts/days.

§ Occasionally - Participate in one-on-one coaching sessions. Assist Wellness Management in facility activity, tasks, projects, and other duties as assigned.

II. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Work alongside fellow concierge and all team members to ensure efficiency and camaraderie. Partner collaboratively across full-property and know FAQs of outlets, hours, and contacts.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.