Fitness Desk Concierge

Position Summary:

As the welcoming, first-impression of STRATA Fit, the Fitness Concierge is critical to ensuring that each athlete has a positive, enjoyable, rewarding, and memorable workout experience with every interaction, every session, and every day. The Fitness Concierge greets and directs athletes, guests, members, and team members as they enter the facilities and provides exceptional service and assistance with inquiries about fitness operations, gym policies, personal training and fitness coaching opportunities, workout reservations, group fitness class schedules, and various key administrative functions, including phone and email management, facility and equipment cleanliness, and retail sales.

Essential Functions

• Operate efficiently and effectively all functions of the Fitness Center, equipment, and workouts.
• Create up-to-date athlete records and workout preferences in database management systems.
• Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail.
• Maintain full stock of equipment, towels, supplies, and athlete amenities.
• Manage workout reservations appointments, including recurring and cancelling, and assistance with bookings.
• Perform check-in, check-out, and payment transaction processes in accordance with policies.
• Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership.
• Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use.
• Deliver consistent friendly and professional phone and email etiquette.

Additional Duties and Responsibilities

• Greet every athlete, guest, member, and team member, and set the tone for every interaction.
• Provide extraordinary service that is "enriching by nature."
• Demonstrate a professional appearance and be attentive to what matters most.
• Be empowered to make things go right if they go wrong.
• Give the athlete, guest, member, or team member a fond farewell.
• Deliver a wellness mindset focused on excellence, achievement, success, and hospitality.
• Provide positive interactions and exceptional service.
• Learn athlete's preferences and provide anticipatory service.
• Integrate physical fitness into the everyday wellness and special occasion retreats.
• Maintain confidentiality in athlete matters.
• Maintain the distinct STRATA Wellness aesthetic, appearance, atmosphere, and culture.
• Address athlete questions promptly and courteously; address feedback utilizing the LEARN Model.

Position Requirements

Minimum Knowledge:

• Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury. Must have financial knowledge, including basic math, money handling, and pricing. Requires excellent communication skills, computer (technology) skills including Excel, interpersonal skills, and record keeping.

Formal Education and Job-Related Experience:

• High School Diploma is required and some college preferred. Background experience and education in physical education, exercise science, sports medicine, kinesiology, biology, or sport management is preferred. Previous gym, fitness, wellness, or personal trainer (or relevant role) experience preferred.

License, Registration, and/or Certification Required:

• None

External and Internal Personal Contact

Weekly:

• Participate in shift meetings, read communication logs, and provide support and partner collaboratively with instructors to ensure successful class check-in. Complete and initial opening and closing operational checklists to launch and end shifts/days.

Occasionally:

• Assist Wellness Management in facility activity, tasks, projects, and other duties as assigned.

Teamwork and Collaboration:

• Work alongside fellow concierge and all team members to ensure efficiency and camaraderie. Partner collaboratively across full-property and know FAQs of outlets, hours, and contacts.

Working Conditions and Physical Effort

Stress Load:

• Regular exposure to stresses.

Workload Fluctuation:

• The workload to perform this job requires ability to adapt to change.

Manual Skills:

• Some portions (10 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Physical Effort

• Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, lifting, moving, or carrying heavy materials (up to 75 pounds) for intermittent periods throughout the day.

Physical Environment

• Some portions (less than 50%) of daily assignments involve exposure to odors, noise, or fluctuation in temperatures. Working surfaces may be unlevel, slippery, or unstable.

Work Schedule

• Must have availability in early mornings, mid-day, late evenings, weekends, and holidays.

Occupational Risks

• Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, bruising, injuries from falls, pinching from equipment, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.

Ergonomics Risks

• Some portions (10 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, or awkward postures.

Safety

• Responsible for adhering to all safety policies and procedures of Garden of the Gods Resort and Club.

Required Travel

• Position does not require travel to client locations. Work is completed on the property.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.