Housekeeping Supervisor

Position Purpose & Summary

Under the supervision of the Executive Housekeeper, this position oversees and administers all housekeeping and laundry operations while providing first class guest service.

Essential Duties & Responsibilities: Maintain a high level of cleanliness throughout the hotel, including hotel facilities, guestrooms, and public areas. Direct the evening housekeeping and laundry departments, including training, cleaning projects, and preparation for the day-time staff. Ensure that amenities are properly maintained for large functions and daily operations.

Essential Functions:

• Conduct pre-shift meetings for the evening team.
• Maintain organized department and storage areas throughout hotel, including heart of house and the storage areas on guest room floors.
• Coordinate with the leadership team on special projects.
• Lead and mentor employees.
• Occasionally assist with monthly linen inventories.
• Clean guest rooms when necessary or inspect rooms for cleanliness.
• Ensure completion of daily checklists and lobby cleaning.
• Always promote positive public/team member relations.
• Ensure that public areas and back of house areas are clean at all times.
• Maintain required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Responds to change well and adapts as needed.
• Learns quickly and maintains a growth mindset and is always working to develop new practices to improve service.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Position hours will fluctuate based on business demand and 24-hour operation.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Deliver "I Am Proud" service standards and department-specific signature touch points.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, helping when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills:

• Requires knowledge of chemicals and cleaning machines to maintain proper standards.
• Will require excellent communication skills and knowledge of Spanish.
• Knowledge of OPERA Property Management System preferred

Formal Education and Job-Related Experience:

• Knowledge of the techniques, chemicals and equipment associated with hotel housekeeping

License, Registration, and/or Certification Required: Valid Drivers' License required

External and Internal Personal Contact:

Communications:

• Daily - Communicate with guests and members, housekeeping team members, laundry team members, front desk, dining and engineering
• Occasionally - Participate in one-on-one coaching sessions.

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.