What are the responsibilities and job description for the Member Services Representative position at Garden Savings Federal Credit Union?
Member Service Representative
Join our dynamic team at Garden Savings Federal Credit Union’s branch in Parsippany! We are seeking a Full-Time Member Service Representative to play a crucial role in assisting our members and helping them achieve their financial goals. With a legacy dating back to 1968, we take pride in our proven track record of strong work ethic and delivering unparalleled service to our members.
Primary Functions:
- Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
- Provide a warm welcome and offer financial support to educate our members.
- Post transactions to members’ accounts.
- Open, perform maintenance, and close accounts.
- Assist with audits and other tasks assigned.
Skills and Requirements:
- High School Diploma or GED
- Preferred previous banking experience (credit union or bank).
- Ability to assist members with resolutions promptly and accurately.
- Excellent attention to detail and time management
- Good computer/technical skills, DNA and Microsoft environments preferred.
- Strong customer relationship building skills.
- High Integrity and a strong work ethic is required.
Physical Requirements and Working Conditions:
- Lobby/Professional office environment with moderate sound.
- Flexibility to work between: Monday – Friday 8:30 a.m. to 4:45 p.m., Thursdays until 6:15 p.m., occasional Saturday 8:45 a.m. to 12:15 p.m.
- Ability to lift to 30 pounds.
- Flexibility to travel to branches, off-site training, or meetings as needed.
- Assist members in person and by telephone.
- Ability to accurately count cash and handle members' transactions.
Excellent Benefits:
- Medical/RX
- Vision Insurance
- Dental Insurance
- Health Reimbursement Account
- Flexible Spending Account
- Life and Disability Insurance
- Vacation Days
- Sick/Personal time
- Paid Holidays
- Referral Bonus and Incentive Bonus Program
- 401(k) with Company Match
- Employee Discounts
- Profit Sharing
- Credit Union Membership
- Employee Assistance Program
- Paid Training
- Tuition Reimbursement
Garden Savings Federal Credit Union is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace. All employees and qualified applicants for employment are covered by federal and state discrimination laws. All employment decisions, including recruitment, promotions, appraisals, and/or training are made without regard to any protected characteristics.
If you have any questions, or require assistance or reasonable accommodation, please contact HR@gardensavingsfcu.com or call (973) 576-2014.
If you are passionate about providing exceptional service and contributing to our members’ financial success, we invite you to apply.
