Assistant Community Manager II

SUMMARY:             

Works with Community Manager of large-sized property to provide day-to-day onsite management of the property, including planning, marketing, leasing, supervision of all on-site staff (employees, contract workers, and vendors), financial management, administration, and general oversight of residential services, as well as physical condition and appearance of the Property and operation of the facilities. In conjunction with the Community Manager II, provides necessary leadership, guidance, and motivation to staff to ensure a positive and efficient working environment. Provides responsive, high quality service to residents and prospective residents. Manages in accordance with the Company’s business objectives and policies to achieve profitability, along with a safe and pleasant living environment for all residents. In the absence of the Community Manager, assumes overall community management responsibilities. This position has access to highly sensitive financial information and business plans of the company, and requires a high level of discretion and absolute confidentiality in regard to confidential business information and trade secrets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Assistant Community Manager I duties and responsibilities include, but are not limited to, the following:

Marketing & Leasing

·         Shares responsibility with the Community Manager to ensure the Property is and remains appealing to prospective residents, including by inspections all model units and touring the grounds daily.

·         Shares responsibility with the Community Manager to oversee, monitor and approve leasing transactions.

• Assists Community Manager in working with Regional Director to effectively advertise vacancies.
• Understands and ensures compliance with all fair housing laws.
• Responsible for reviewing and approving all applicant files prior to move in to ensure compliance with resident screening guidelines and other Company policies.

·         With the Community Manager, supervises apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit “make-ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover.

·         Participates, with the Community Manager, in developing effective resident retention programs designed to ensure resident satisfaction with the Property and reduce resident turnover.

• Develop and enforce lease renewal policy.
• Ensures timely follow up with residents regarding maintenance service requests, prompt response to resident complaints, concerns, etc.
• Develops and maintains courteous, cooperative and professional business relationships with residents, prospective residents, residents’ guests.
• Ensures timely and effective communication with residents.

Manages Staff

·         Shares responsibility with the Community Manager to manage and provide leadership to a team consisting of leasing, resident services and maintenance personnel, to ensure prompt, courteous, superior customer service.

• Participates in recruiting, hiring, discipline and firing decisions, developing and implementing personnel practices and policies.
• Supervises and directs work, assesses performance, recommends performance improvements and other corrective actions, reviews and approves work schedules and time off requests, ensures accurate reporting of work time, and, in cooperation with Human Resources and other managers, provides training, as needed.
• Shares responsibility with the Community Manager to receive and, in cooperation with Human Resources, handle employee disputes, concerns and complaints.
• Possesses general knowledge of and responsible for compliance, with respect to Property employees, with applicable labor and employment laws; assists in development, administration and enforcement of employee policies.

Customer/Client Experience:

·         Responsible, with property management team, for establishing “5 Star, Red Carpet, Customer Service Experience”. (This includes, but is not limited to, ensuring all resident concerns/complaints are promptly addressed.)

·         Contributes, as part of the management team, to strategize and develop plans and programs for monthly resident outreach.

·         In collaboration, as part of the management team, to strategize and develop plans and programs for monthly resident outreach.

·         In collaboration with the Community Manager and Leasing Manager, ensures all leasing staff are compliant with new move-in policies and procedures.

·         Responsible for communicating, training and enforcing the policy that all leasing staff (supervisors and/or consultants) must stand and/or greet and smile to each customer/client that enters the leasing office.

·         Oversee community improvement projects to ensure the least amount of negative impact to the residents and prospects. Communicate with residents, and provide regular updates, when residents are impacted.

·         Ensure adherence to timelines.

Financial

·         Shares responsibility with the Community Manager to oversee rent collection process, and collection of other fees, in accordance with lease agreements, to ensure timely payment.

·         Works with the Community Manager to maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions.

·         In coordination with Community Manager, recommends changes to rents and fees in accordance with market changes.

Safety

·         Shares responsibility with the Community Manager for maintaining a safe workplace and living environment at the Property, including by ensuring observance of all health and safety regulations, and promptly addressing any unsafe conditions.

·         Participate in and engage team in Company safety program. Ensure compliance with all safety rules and regulations.

·         Exercise good business judgment to minimize physical, and safety risks, and legal liability.

·         In coordination with Community Manager, Human Resources, and as appropriate, Facilities department, investigate and prepare timely reports, in accordance with Company policy, on all accidents or injuries that are work-related or that occur on the Property that may result in a claim against the Company, and emergency situations.

Other

·         Coordinates with, and assists, Company attorneys, as necessary, to process evictions.

·         Establishes and maintains courteous, cooperative and professional business relationships with colleagues in other departments within the Company.

·         Develops and maintains courteous, cooperative and professional business relationships with suppliers, vendors, contractors, and all other serving the community and Company.

·         May assist Community Manager with required Property management and personnel-related reports.

·         Other duties as assigned, in accordance with business needs, at the discretion of the Vice President.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be available to persons with disabilities, upon request, to help them perform essential functions of the job.

EDUCATION/EXPERIENCE:

·         Bachelor’s degree in business or related field or 4 years’ property management work experience, or a combination of such education and work experience, strongly preferred. Minimum of 2 years’ conventional/ market rate property management on site experience, preferably starting as a leasing consultation with promotions to assistant manager and/ or property manager.

o   Management experience must include the management of a team of employees, preferably consisting of leasing and maintenance personnel.

o   Management experience must have been with a professional property management or similar (e.g. hotel) company.

·         A professional designation of Certified Property Manager (CPM), Registered Apartment Manager (RAM), Accredited Residential Manager (RAM), or similar industry designation is desirable.  

·         Fair Housing Certificate and awareness of fair housing laws is required.

·         General awareness of applicable labor and employment laws is also required.

TECHNICAL SKILLS REQUIRED:

·         To perform this job successfully, the individual should have working knowledge of current computer software(s) including but not limited to: MS Word, Excel, PowerPoint, Photoshop, PDF, Publishing Software and Outlook.

·         The individual should have experience with Yardi Property and Onsite software (preferred).

PHYSICAL DEMANDS:

·         Must be able to lift, push, pull, and/or move up to 20 pounds.  Regularly required to sit, stand, walk, stoop or otherwise move about the property and units, squat, open doors. May be required to climb/descend stairs.

·         Ability to operate standard office equipment, including telephones, computers, copier and scanner, and to do filing. Ability to work well under pressure.

COMMUNICATIONS:

·         Must be able to communicate effectively (orally and written) in a professional manner on a regular basis with management and co-workers within the company as well as residents and outside vendors. Works well as part of a team. Ability to manage, lead, and motivate staff. Follows instructions and responds to management’s direction. Offers instructions and direction to support team performance. Takes constructive criticism and uses it as a learning tool. Offers constructive criticism as a learning tool in support of team performance. Emphasizes EI in all interactions.

SUPERVISORY RESPONSIBILITIES:

·         The person in this position must be able to provide effective leadership, supervision, and management of a team of leasing and maintenance staff.

ATTENDANCE AND PUNCTUALITY:

·         Is reliable and consistently at work and on time. Willing to travel, and work evenings, weekends and holidays, as needed.

OTHER COMPETENCY REQUIREMENTS FOR EFFECTIVE PERFORMANCE

·         An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.

·         Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.

·         Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.

·         Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame. 

·         General understanding of company’s policies and laws applicable to the conduct of business; follows and enforces such policies and laws.

·         Works independently with little or only general supervision.

·         Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.

·         Ability to plan, budget, schedule staff and resources effectively and efficiently.

·         Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.

·         Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, residents, and customers.

Pay range: $34.24-$42.76 per hour. 

GC Service Corp. is an equal opportunity employer, veterans and disabled.