Front Desk Attendant

SUMMARY:             

The Front Desk Attendant greets customers and verifies residency for gym access.  Assists with performing opening and closing procedures of fitness facility and assisting or directing residents and visitors to the gym.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Front Desk Attendant’s duties and responsibilities include, but are not limited to, the following:

·         Provides excellent customer service and checks-in guests to the gym, lap pool and tanning bed.

·          Opens and closes fitness facility as scheduled.

·         Offers assistance to residents and visitors in understanding use of fitness equipment.

·         Supervises the proper use and storage of fitness equipment by residents / visitors (dropping weights, re-racking weights, appropriate use of facility).

·         Explains and enforces gym rules i.e. requiring towels, enforcing no outside training policies, etc.

·         Collaborates with group instructors and assist residents with signing in or signing up for group classes.

·         Report cleanliness/janitorial issues to gym director or management staff immediately.

·         Assist director in keeping equipment clean and orderly.

·         Maintains audio equipment at an appropriate level / appropriate music genre.

·         Must wear provided uniform and maintain a strong gym presence throughout the shift.

·         Vacation / time off coverage of facility as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations are available, upon request, to assist qualified persons with disabilities to perform the essential functions of the job, as needed.

EDUCATION/EXPERIENCE:

·         1 to 2 years related experience and/ or training; or equivalent of education and experience in the fitness or customer service industry.

TECHNICAL SKILLS REQUIRED:

·         To perform this job successfully, an individual should have knowledge of basic Microsoft Office Suite.

·         CPR/ First Aid Certification is a plus.

PHYSICAL DEMANDS:

·         Must be able to lift, push, pull, and/ or move up to 50 pounds. Regularly required to sit, stand, walk, squat, open doors, climb/ descend stairs.

COMMUNICATIONS:

·         Must be able to communicate effectively (orally and written) in a professional manner on a regular basis with management and co-workers within the company as well as residents and outside vendors. Works well as part of a team. Follows instructions and responds to management’s direction. Takes constructive criticism and uses it as a learning tool.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibility.

ATTENDANCE AND PUNCTUALITY:

·         Is reliable and consistently at work and on time; willing to travel, and work evenings, weekends, and holidays, as needed.

TRAVEL

·         Travel may be required within the Southern California and Arizona Region.

OTHER COMPETENCY REQUIREMENTS FOR EFFECTIVE PERFORMANCE

·         An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.

·         Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.

·         Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.

·         Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame. 

·         General understanding of company’s policies and laws applicable to the conduct of business; follows and enforces such policies and laws.

·         Works independently with little or only general supervision.

·         Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.

·         Ability to plan, budget, schedule staff and resources effectively and efficiently.

·         Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.

·         Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, residents, and customers.

Pay range: $17.65-$21.53/hr

 GC Service Corp. is an equal opportunity employer, veterans and disabled.