Resident Services Coordinator

The Garden Communities Family of Properties is a leading multi-family housing owner and builder in the Southwest. We serve our residents by providing quality, luxury rental housing with superior amenities in top urban locations throughout San Diego, Orange County, Los Angeles and Arizona areas. We serve our employees by being focused on a work/life balance to create a positive and fun work environment.

We are currently seeking a Resident Services Coordinator with at least one years’ of experience and or training of equivalent education and experience in the hospitality industry. The Resident Services Coordinator will be primarily responsible for responding to and directing resident needs. This position will act as the first contact in the leasing office and in our commitment to excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Other duties may be assigned.

• Event plan, attend, and execute resident functions and events.
• Coordinate building operations and system between recreation, retail, and office staff.
•  Oversee services to residents and prospective residents to help achieve our customer service goals.
• Ability to field multiple phone lines and work under pressure.
• Ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.
• Responds to inquiries and requests from prospective residents.
• Respond to inquiries and requests from current residents.
• Coordinate resident service issues with appropriate community staff such as maintenance, leasing, and amenity scheduling.
• Provide ongoing backup support to the following: lease units, tour prospects, and assist in general leasing office operation.
• Serve as a concierge to residents.
• Network with neighboring businesses in order to maximize marketing opportunities.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to persons with disabilities to perform the essential functions and the below listed required qualifications.

EDUCATION/EXPERIENCE:

At least 1 year related experience and/or training; or equivalent of education and experience.

TECHNICAL SKILLS REQUIRED:

To perform this job successfully, the individual should have knowledge of current computer software(s) including but not limited to: MS Word, Excel, PowerPoint, PDF, Publishing Software and Outlook.

PHYSICAL DEMANDS:

Must be able to lift and/or move up to 15 pounds. Regularly required to sit, stand, lift, pull, bend, squat and reach.

COMMUNICATIONS:

Must be able to communicate (orally and written) in a professional manner on a regular basis with management and co-workers within the company as well as outside vendors. Can be part of a team. Follows instructions and responds to management’s direction. Takes constructive criticism and uses it as a learning tool.

SUPERVISORY RESPONSIBILITIES:

This position does/not have supervisory responsibilities.

ATTENDANCE AND PUNCTUALITY:

Is reliable and consistently at work and on time; willing to travel, and work evenings, weekends and holidays, as needed.

TRAVEL:

            Travel may be required within the Southern California Region.

Garden Communities is an equal opportunity employer, veterans and disabled.

Pay range: $21.96-$25.96/hr.