Operations Lead Fleet, Facility and Property

OVERVIEW:

The Operations Lead - Fleet, Facility, and Property will be responsible for overseeing the management, maintenance, and efficient operation of the Williston Garden Centers fleet, facility, and property. This role requires a proactive leader with a strategic mindset, excellent organizational skills, and the ability to manage multiple tasks simultaneously. The primary function of this role is to ensure that products are transported safely and efficiently, and that facilities, property, and equipment are maintained in an appealing and safe manner. Safety is a high priority, and the Operations Lead upholds all safety policies and standards for themselves and all employees. The Operations Lead acts as a trainer, resource, and mentor for seasonal and year-round associates.

RESPONSIBILITIES:

Fleet Management:

• Advise on vehicle acquisition and coordinate vehicle sales as needed.
• Manage regular and preventative maintenance of company vehicles as well as VT state inspections.
• Develop and implement fleet policies and procedures to ensure safety, efficiency, and cost-effectiveness.
• Monitor fleet performance and ensure compliance with all relevant regulations and standards.
• Coordinate with vendors in partnership with the garden center Operations Manager and service providers for vehicle maintenance and repairs.
• Maintain accurate records of fleet inventory, usage, and expenses.
• Perform other duties as assigned.

Facility Management:

• Manage the day-to-day operations of the garden center and perform general maintenance activities while maintaining deep knowledge of the facility.
• Anticipate, complete and coordinate necessary repair work and partner with the garden center Operations Manager to create a plan to complete within the scope of budgeted funds.
• Ensure facilities are well-maintained, safe, and compliant with health and safety regulations. This includes the Retail building and all the structures on the property.
• Implement and uphold facility maintenance and safety policies and procedures.
• Coordinate with contractors and vendors for maintenance, repairs, and renovations.
• Oversee space planning and utilization to optimize facility use.
• Perform other duties as assigned.

Property Management:

• Oversee and perform seasonal maintenance around the property including landscaping, lawn care, snow removal and walkway cleaning.
• Maintain a property cleanliness checklist to execute and manage daily.
• Oversee property inspections and ensure compliance with all legal and regulatory requirements.
• In partnership with the Operations Manager, manage budgets for property-related expenses.
• Manage irrigation systems, including overseeing and performing the opening and closing of irrigation lines in the spring and fall.
• Oversee the setup, relocation, and proper storage of fixtures to ensure efficient use of space and prevent improper storage at the end of the season.
• Supervise store waste removal, ensuring proper disposal and adherence to environmental and safety regulations.
• Perform other duties as assigned.

Leadership:

• Lead operations staff, providing guidance, support, and development opportunities.
• Foster a positive and collaborative work environment.
• Ensure effective communication and coordination within the team and with other departments.
• Leads change through positivity and growth mindset.
• Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).
• Promotes a positive work environment through an inclusive and respectful approach.
• Celebrates and encourages diversity, equity, and inclusion in the workplace.
• Always ensure excellent (internal and external) customer service, ensuring staff effectively and consistently engage, direct, and assist customers and respond to internal requests promptly and collaboratively.
• Supports others in accepting change as a subject matter expert and asks questions to seek understanding when learning.

JOB REQUIREMENTS:

• 5 years of experience in fleet, facility, and property management.
• Intermediate plant and gardening knowledge with a passion for gardening.
• Strong mechanical, construction, and heavy equipment experience.
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to research and resolve issues.
• Proven leadership experience in a team setting.
• Proficiency in Microsoft Office Suite, POS systems, and Internet search tools; ability to learn new software quickly.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Comfortable working outdoors in varying weather conditions.
• Ability to regularly lift 30-50 lbs. and perform physical labor.
• Adherence to all company policies and safety regulations.
• Acquire and maintain appropriate commercial license certification based on state and federal regulations including but not limited to commercial medical card.