assistant FOH manger and event planner

Overview

A great opportunity for you to join our growing and innovative upscale restaurant, specialty coffee company and events venue with competitive compensation (performance based bonus plays a big role in the package, also the event fee) and opportunity for career growth.

About us:

Gardenia Los Gatos is the flagship location for Gardenia Coffee Inc. Nestled in a historic Victorian style mansion, Gardenia is situated in a prime location – the heart of the bustling Los Gatos downtown.

We aim to welcome patrons like close friends, hosting them in a space with a pleasant and warm ambience. Gardenia will serve as a community hub and clubhouse for the local community, helping foster genuine connection through weekly events and local partners. Committed to excellence, we endeavor to offer the finest beverages with a focus on distinctive coffee. Along with our drinks, we will provide patrons with cuisine and exceptional service & hospitality. Gardenia Los Gatos will be the perfect start and gentle end to someone’s day.

We are seeking a dedicated and experienced assistant Front of House Manager and Event Planner to help the daily operations and events of our restaurant. The ideal candidate will possess good leadership skills and a passion for delivering exceptional customer service in an upscale dining environment. This role requires a hands-on approach to assist managing staff, planning and handling the events inquiries, ensuring smooth operations, maintaining high standards of service.

Responsibilities

1, Staff Management

• Supervising Employees: assisting managing FOH and ensuring FOH staff to meet service standards.

2. Event Coordination

• Event Planning: Coordinate with guests and management for private events, parties, or special functions, ensuring all details are covered.
• Set-Up and Execution: Help ensure that events are set up and executed smoothly, managing staff and addressing any last-minute issues.

3. Customer Service

• Guest Relations: Ensure a high level of customer satisfaction by addressing concerns, handling complaints, and ensuring that guests have a positive dining experience.
• Greeting Guests: Assist with greeting and seating guests, especially during busy periods.
• Monitoring Service: Walk through the dining area to ensure that service is running smoothly, checking on guests, and ensuring quality service.

4. Operational Management

• Inventory Management: Assist inventory levels for FOH items (e.g., menus, napkins, glasses, etc.) and assist with ordering supplies as needed.
• Order Accuracy: Ensure that orders are processed accurately and quickly, liaising between kitchen and front-of-house staff.
• Health and Safety Compliance: Enforce cleanliness and safety protocols, ensuring all health codes and regulations are met.

5. Maintenance and Cleanliness

• Facility Maintenance: Ensure the restaurant is clean, organized, and in good repair, including managing any issues related to the dining room, restrooms, and exterior.
• Equipment Oversight: Report and follow up on any equipment malfunctions to ensure minimal disruption to service.

6. Assisting the Manager

• Support the Restaurant Manager: Assist the Restaurant Manager with day-to-day operations and assume managerial duties in their absence.
• Problem-Solving: Help resolve operational challenges, customer complaints, and staffing issues promptly.

7. Marketing and Promotion

• Promoting Specials: Help promote daily specials, new menu items, or events to customers.
• Social Media Engagement: Assist with the restaurant's social media presence, engaging with customers online.

8. Reporting

• Report on Restaurant Operations: Assist in preparing reports on sales, customer feedback, inventory, and staffing for the Restaurant Manager or owners.
• Training and Development: Help onboard and train new staff members, including servers, hosts, and bartenders, on customer service, safety protocols, and restaurant policies.
• Scheduling: Assist with creating staff schedules to ensure adequate coverage during peak hours while managing labor costs.
• Conflict Resolution: Address employee issues or customer complaints and mediate conflicts to ensure a positive work environment.

Qualifications

1. Education

• A degree in Hospitality Management, Business, or a related field can be a plus

2. Experience

• Experience in the Hospitality Industry: 1-3 years of experience working in customer-facing roles in restaurants
• Supervisory Experience

3. Skills

• Leadership and Team Management
• Strong Communication Skills
• Multitasking and Organizational Skills
• Customer Service Excellence
• Problem-Solving
• Attention to Detail

4. Technical Knowledge

• POS (Point of Sale) Systems: Toast experience
• Cash Handling
• Health & Safety Compliance

5. Certifications

• Food Safety Certification
• Alcohol Service Certification

6. Availability and Flexibility

• Working Hours: The restaurant industry often requires working nights, weekends, and holidays. An Assistant FOH Manager should be flexible with their schedule to meet the needs of the business.
• Handling Stressful Situations: The ability to maintain composure and provide leadership during busy or high-pressure times (e.g., peak dining hours or when dealing with customer complaints).

7. Personality Traits

• Leadership: You must be able to lead by example and motivate your team.
• Empathy and Patience: Understanding the needs of both your team and the customers.
• Positive Attitude: A can-do, positive attitude helps create a good working atmosphere and enhances customer experiences.
• Professionalism: Being professional in both appearance and behavior, as you will be the face of the restaurant for many guests.

Join our team as we strive to create memorable dining experiences for our guests!

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Los Gatos, CA 95030 (Required)

Ability to Relocate:

• Los Gatos, CA 95030: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000