What are the responsibilities and job description for the Service Coordinator/Dispatcher position at Gardiner Service Company LLC?
Do you thrive in a challenging, fast paced, team environment? Do you like to make sure clients’ needs are taken care of effectively and exemplary? Do you want to partner with a company that feels their associates are the most important asset? If so, partnering with Gardiner as a Service Coordinator/Dispatcher is a match for you!
*A day in the life of a Service Coordinator can look like:*
- Handling a high volume of incoming calls and emails with professionalism and urgency
- Dispatching and scheduling a team of 10–15 technicians for service calls, start-ups, and preventative maintenance
- Coordinating customer service requests, supporting sales inquiries, and issuing purchase orders for necessary parts or supplies
- Reviewing and finalizing technician labor time and service notes for billing accuracy
- Tracking work orders from start to finish, including updates, follow-ups, and daily service ticket reviews
- Communicating clearly with clients, technicians, vendors, and internal teams to ensure alignment and timely service
- Maintaining organized, friendly, and professional interactions across all touchpoints
BENEFITS:
- Competitive pay- Commiserate with experience
- 16 days Paid Time Off annually paid holidays
- Medical, dental, RX
- 401K with top-notch company match
- Parental leave
- And more…
JOB REQUIREMENTS:
- High school diploma/GED
- 3-5 years customer service experience
- HVAC or construction industry experience is a plus
- Comfortable in a fast paced and frequently changing environment
- Proficient with Microsoft Office Programs
Gardiner is committed to creating an accessible application process. If you need assistance applying, please reach out to our HR department.
We’re a Drug-Free Workplace and are proud to be an Equal Opportunity Employer – Disabled/Veteran.
