What are the responsibilities and job description for the Claims Support Associate position at Garner Health?
Job Description
Job Description
Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
The Role :
Garner is looking for a full-time Claims Support Associate to join our high-growth Claims Support team.
The Claims Support team helps our members navigate the claims submission process, answering claims-related questions and ensuring that our members' claims get paid accurately and quickly. Ultimately, we strive to deliver a best-in-class "claims experience" for every member.
In this role, you will be on the front line of our team, evaluating claim submissions and supporting members via chat, email, and phone. You will become an expert on Garner's product, claims processing standards, and the needs of our members. The Claims Support team is a key touchpoint for our members, so you should be a proactive problem solver who is passionate about helping people.
To ensure that we can respond to issues in real time, this role has some schedule requirements. Current operations run weekdays during East Coast business hours, though that may change in the future as needs dictate. This position is fully remote.
Responsibilities Include :
- Delivering exceptional support to our members via phone, chat, and email; answering questions and offering guidance to help members navigate the Garner claims process
- Evaluating claims to determine whether they qualify for reimbursement
- Following documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner's platform and tools, including Zendesk and G Suite
- Achieving pre-defined goals for claims processing volume, efficiency, and quality
- Triaging and escalating complex and urgent member situations
- Retaining detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relaying member feedback to leadership teams to improve Garner's solution
The Ideal Candidate Has :
The non-negotiable salary range for this position is $20–22 / hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to candidateprotection@getgarner.com
Salary : $20 - $22
