What are the responsibilities and job description for the Customer Service Representative position at Garnet River LLC?
We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is REMOTE but based out of Tullahoma, Tennessee. It is required that the employee live locally in order to pick up equipment at our client’s offices in Tullahoma.
Job Duties
- Answers all incoming fare media phone calls from customers.
- Processes all fax and email inquiries.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures, and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound calls as needed.
Qualifications
- High school degree, or equivalent, 1-3 years’ experience in a Customer Service/Call Center.
- Some college coursework preferred.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast-paced environment.
- Able to work and respond in a high-volume situation.
- Willing to work extended hours.
- Ability to type 40 plus words per minute (WPM).
- Proficient in Microsoft Office
Hourly Rate: $14/hour
Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
Job Types: Full-time, Contract
Pay: $14.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Health insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: Hybrid remote in Tullahoma, TN 37388
Salary : $14
