What are the responsibilities and job description for the Customer Service Representative - RTA position at Garnet River?
Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position typically works under close supervision and direction. This position is REMOTE but based out of Tullahoma, Tennessee and it is required that the employee live locally in order to pick up equipment at our client's offices in Tullahoma.
Job Duties
- Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints,
- Use Translation service to provide accurate directions
- Use multiple websites for travel planning & various transit programs
- Submit customers mailing request for bus & train schedules
- Accurately record and post unplanned Detour instructions
- Adaptable in communicating information to general public
Qualifications
Hourly Rate : $14.00
Salary : $14
