What are the responsibilities and job description for the Customer Service Representative -Tullahoma TN position at Garnet River?
Garnet RiverLLC / Albany Information Technology Group is a full-service information technology and staffing company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who are using public transportation that are calling to request assistance with getting directions and / or asking for help with using the client's mobile phone app to pay for and plan trips. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote but all employees must live in the area of Tullahoma, Tennessee.
2 weeks of paid training will be provided in order for you to successfully handle the following
Essential Job Duties & Responsibilities :
Answers all incoming phone calls from customers.
Processes all fax and email inquiries.
Performs all assigned tasks as quickly and accurately as possible.
Follows all established policies, procedures, and written / verbal instructions.
Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
Answers all inquiries related to giving assistance to those riding public transportation.
Minimum Job Requirements :
High school degree, or equivalent, plus 2 years experience in a Customer Service / Call Center.
Must possess a positive attitude.
Must excel in a fast-paced environment.
Able to work and respond in a high-volume situation.
Willing to work extended hours.
Ability to type 40 plus words per minute (WPM).
Proficient in Microsoft Office
Pay Rate : $14.00
Garnet River LLC is an Equal Employment opportunity / Affirmative Action (EEO / AA) employer. Minorities / Female / Disabled / Veteran (M / F / D / V)
Salary : $14
