What are the responsibilities and job description for the SW: Front Desk Attendant position at Garrett-Evangelical Theological Seminary?

Position Summary :

The primary purpose of the Front Desk Assistant is to assist the Office of Housing and Events ensure that guests, students, Faculty and Staff are welcomed on to campus cordially and represent Garrett-Evangelical Theological Seminary's commitment to being welcoming, and safe campus. The assistant would be greeting all who come to campus, assist with processing check-ins and check-outs of campus and housing, answering general questions, help visitors navigate campus both in person and by phone, and assist with parking in the Garrett parking lot.

Essential functions and responsibilities :

Efficiently navigate the seminary extension list to ensure all incoming calls are directed appropriately
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner
Answer inquires pertaining to location of offices and services
Support coordination of the Garrett Place parking lot and issue visitor parking permits
As needed, assist the Office of Housing and Events with housing and event needs including keys being issued to students or guests, collection of housing agreements, etc.
Arrange for sending and receiving of packages
Follow all seminary safety and security policies in reporting accidents, injuries and unsafe work conditions to the Director of Housing and Events
Check-in and check-out guests and serve as a resource for information related to the seminary
Other duties as assigned

Success factors / job competencies :

The front desk attendant is an essential role for Garrett Seminary as it is one of the first points of contact. The person in this position will need to possess the following skills sets to fulfill this role :

Experience with Microsoft and / or Google systems

Flexible schedule with ability to work late afternoon or early evening

Ability to show can manage multiple tasks simultaneously and can work independently

Experience with answering phone calls

Excellent communication skills

Customer service oriented

Physical demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands : While performing the duties of this job, the employee must be able to stand, walk, sit, use hands to finger, handle or feel objects, reach with hands and arms, climb stairs, bend, crawl, safely climb a step ladder up to 5 feet, and lift / move up to 25 pounds. Must be able to have repetitive wrist hand and / or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. The individual will regularly be required to communicate professionally in person, over the phone, and through email; and to sit, type, and stare at a computer monitor for prolonged periods.

Work environment : Employee occasionally may be exposed to weather conditions prevalent at the time but work is primarily performed indoors. The noise level in the work environment is usually minimal. Occasional evening / weekend work.

Everything below this line will not be included in the job posting but will be included in the job description the student worker or contractor signs upon hire.

Equal Employment Opportunity :

This is not included on the Job Posting for Student Workers because this statement appears on our Student Worker Job Board. Depending on the contractor role, this may remain in the job posting.

Garrett-Evangelical Theological Seminary is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, citizenship status, order of protection status, homelessness, arrest record, victim of domestic violence, common conditions related to pregnancy or childbirth, or any other characteristic protected by law.

No individual will be denied nor receive special employment opportunities based on membership status in any protected category. Every employee of Garrett-Evangelical Theological Seminary is expected to support this equal opportunity and nondiscrimination commitment by conducting themselves in a manner consistent with the intent and spirit of this policy.

General sign-off : The employee is expected to adhere to all company policies while employed. Furthermore, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

I have read and understand this explanation and job description.

Signature : _____________________________________________ Date : __________________

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SW: Front Desk Attendant

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