Customer Service Manager

Do you excel at delivering exceptional customer service? Are you a strong communicator with excellent management skills? If so, Garrett Mechanical wants you on our team! We're hiring a full-time Customer Service Manager in Marietta, GA.

In this leadership role, you'll work in a supportive environment while earning $55,000 - $80,000 per year, plus outstanding benefits, including:

• Health coverage
• Flexible work schedules
• A company vehicle

Your management skills are in demand - submit your application and let us connect you with your next career move with our home service team!

WHAT WE'RE ALL ABOUT

Plumbing, electrical, heating, and air conditioning: at Garrett Mechanical, we do it all! We're proud to be rated as the #1 heating services company in the greater Atlanta area. We rely on our professional, courteous staff to deliver top-notch customer service. We couldn't maintain our 5-star rating without them! Happy employees result in satisfied customers, so we do all we can to keep our crew happy.

We have an open-minded, approachable management style that ensures each team member feels valued and heard. Our employees know that we respect their time, and our family-oriented culture facilitates a good work-life balance. We take our jobs seriously, but we also know how to have fun and enjoy each other's company. With awesome team-building activities (plus a money booth incentive!) we make Garrett Mechanical an enjoyable place to work!

WHAT WE'RE LOOKING FOR IN A CUSTOMER SERVICE MANAGER

Do you have experience with home service customer service? Are you trained in Service Titan? We are looking for a natural leader with great organizational skills. Does that sound like you? If so, and you meet the following criteria, our home service company wants you as our Customer Service Manager!

• 1 years of customer service management experience

DAY-TO-DAY AS A CUSTOMER SERVICE MANAGER

When you join our home service company as a Customer Service Manager, your day starts with reviewing call center performance, ensuring high booking rates by monitoring calls, and providing feedback to your team. You classify incoming calls, identify opportunities to maximize lead captures and convert inquiries into scheduled appointments. Each day, you track estimate follow-ups, making sure no potential customer is left waiting. You also keep a pulse on customer satisfaction, addressing concerns and refining processes to enhance the overall experience. With a focus on efficiency and results, you help drive success while keeping both customers and your team happy!

This management role has two shifts to choose from:

• 7 am - 4 pm, Monday through Friday
• 8 am - 5 pm, Monday through Friday

Ready to join a plumbing, heating, air conditioning, and electrical company that values your skills and offers a supportive team environment? Applying is quick and hassle-free with our simple 3-minute initial application – it's super easy to use! Take the first step toward an exciting new opportunity today!