What are the responsibilities and job description for the Customer Service Representative position at Garrett Metal Detectors?
Essential Functions
- Responsible for inquiries and correspondence via phone and email about the company’s products, equipment, and services from both US and international customers.
- Responsible for providing requests for price quotations, purchase orders, order entry, order adjustments, order status and cancellations directly from customers, dealers, and distributors.
- Work with international Business Development Managers, freight forwarders, international warehouses to accurately enter and maintain product orders. Includes processing of documentation (e.g., Order Verification, Bureau of Industry and Security).
- Maintain good rapport with customers and work to give them the best possible service.
- Respond to inquiries, send product or service materials to customers by the most appropriate means.
- Obtain details on requests by customers and refers requests to the appropriate distributor/dealer based on product need and/or geographical assignments.
- Prioritize, organize, and handle multiple projects simultaneously.
- Ensure operations adhere to laws, guidelines, and ISO requirements.
- Comply with all safety policies, practices, and procedures. Report unsafe activities to supervisor and/or Human Resources.
Required Education and Experience
- High school diploma or equivalent required
- Minimum of three years’ customer service experience
Skills & Qualifications:
- Must have good interpersonal/customer service skills
- Proficient with Microsoft Office, including Excel and Outlook
- Ability to collaborate with others in a multidisciplinary team environment
- Trouble-shooting and problem-solving skills
- Metal detecting experience a plus
- Bi-lingual in Spanish a plus
Work Environment
- Well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation and moderate noise
- May work with or near moving mechanical equipment
Physical Demands
Minimal physical activity performing non-strenuous daily activities of an office/clerical nature to work from a sitting or standing position.
- Manual dexterity sufficient to reach/handle items and work with the fingers
- Must be able to bend, stoop, squat, crouch
- Must be able to sit for long periods of time
- Must be able to lift up to 10 pounds, with or without assistance
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required to perform. The omission of specific statements of duties is not excluded from the position if the work is similar, related, or is a logical assignment to the position.
Garrett is an Equal Opportunity Employer
