Branch Manager

Job Overview:

We are seeking a dynamic and experienced Branch Manager to oversee the operations of our commercial kitchen repair company including HVAC, Refrigeration, and Commercial Kitchen equipment in Charleston, South Carolina. The Branch Manager will be responsible for ensuring efficient service delivery, managing staff, driving sales growth, and maintaining strong relationships with clients. This role requires a blend of operational management, customer service, and business development expertise to ensure the branch meets its performance and profitability goals.

About Georgia Air and Refrigeration Services (GARS):

We are an excellent-oriented company that proudly serves Georgia, the Carolina's, and Florida area with over 30 years of combined experience. Our family owned and operated business provides exceptional qualify in the commercial/industrial HVAC, Refrigeration, Commercial Kitchen Equipment repairs, installation, and maintenance.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Retirement plan with company match up to 4%
• Paid time off and holidays
• Company vehicle and tools provided
• Ongoing training and professional development opportunities
  
  

REQUIRED SKILLS & ABILITIES:Operational Management:

• Oversee the daily operations of the branch, ensuring smooth workflow and timely service delivery
• Manage and coordinate repair schedules, technician assignments, and service calls
• Maintain and manage inventory, ensuring parts and tools are available as needed
• Ensure compliance with company policies, safety regulations, and industry standards
  
  

Customer Service & Relationship Management:

• Serve as the primary point of contact for customers, addressing concerns and ensuring high levels of satisfaction
• Build and maintain strong relationships with restaurants, hotels, and other commercial kitchen clients
• Handle escalated service issues, ensuring swift resolution to maintain client trust
  
  

Sales & Business Development:

• Identify opportunities for business growth and work towards increasing revenue and profitability
• Develop and implement sales strategies to attract new customers and retain existing ones
• Collaborate with the sales team to promote maintenance contracts and service agreements
  
  

Financial & Budget Management:

• Monitor branch financial performance, including revenue, expenses, and profitability
• Manage budgets, control costs, and ensure financial targets are met
• Review financial reports and implement strategies for cost optimization
  
  

Team Leadership & Staff Management:

• Recruit, train, and manage a team of service technicians, administrative staff, and support personnel
• Conduct performance evaluations, provide coaching, and foster professional development
• Ensure a positive work environment that encourages teamwork and high performance
  
  

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration, Management, or a related field; or 10 years of industry experience including managerial roles (preferred)
• Proven experience in a managerial or leadership role within a service-based industry (experience in commercial kitchen equipment repair is a plus)
• Strong operational and business management skills
• Excellent leadership, communication, and problem-solving abilities
• Ability to manage multiple tasks and work in a fast-paced environment
• Sales and customer relationship management experience preferred
• Proficiency in Microsoft Office (Excel, Word, Outlook) and industry-related software
• Knowledge of commercial kitchen equipment and repair processes is an advantage
• Must be able to pass a satisfactory background screening
• Valid Driver’s license with a clean driving record as outlined with our company policy
  
  

PHYSICAL REQUIREMENTS:

• This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work
• Required to have close visual acuity to perform an activity such as: viewing a computer screen
• Frequently required to maintain a static position, talking, hearing, seeing and repetitive motions
• The work environment is typical office or administrative work. Work environment is not substantially exposed to adverse environmental conditions
  
  

Join our team and be part of a dynamic company dedicated to providing top-notch service to the Commercial Foodservice Repair Industry. We look forward to meeting you!

GARS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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