What are the responsibilities and job description for the Customer Service Representative position at GARS Inc?
Join Our Team!
We're on the hunt for a friendly, problem-solving superstar to be our nextCustomer Service Representative!
What You’ll Do:
Job Summary
The Customer Service Representative is responsible for providing exceptional customer service byaddressing customer inquiries, resolving issues, and ensuring customer satisfaction. This roleinvolves managing the order and invoicing process, maintaining accurate records, and supportingthe overall goals of the department by fostering a positive and professional environment in line
with company goals.
Key Responsibilities:
Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may varydepending on department size, organizational structure and/or geographic location.
None Noted
Requirements:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of thisposition. Please note that the minimum qualifications may vary based upon the department size and/or geographic location
GARS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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We're on the hunt for a friendly, problem-solving superstar to be our nextCustomer Service Representative!
What You’ll Do:
- Be the voice of our company
- Help customers with a smile
- Solve problems like a pro
- Fun, supportive team environment
- Growth opportunities that excite
- Perks that make you smile, too!
Job Summary
The Customer Service Representative is responsible for providing exceptional customer service byaddressing customer inquiries, resolving issues, and ensuring customer satisfaction. This roleinvolves managing the order and invoicing process, maintaining accurate records, and supportingthe overall goals of the department by fostering a positive and professional environment in line
with company goals.
Key Responsibilities:
Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may varydepending on department size, organizational structure and/or geographic location.
- Ensuring a high degree of customer satisfaction through effective order management and timelyresolution to customer inquiries and complaints (70% of time spent on this task)
- Monitor customer feedback and drive resolution and implement improvements to enhance servicequality (10% of time spent on this task)
- Oversee the Order Processing and Invoicing Management function to ensure timely response,accuracy, and team workload management(10% of time spent on this task)
- Develop and maintain strong relationships with key customers. Communicate important updatesand changes to customers in a clear and timely manner(10% of time spent on this task)
- Ensures compliance with and/or follows all organizational systems, programs, training policies, andprocedures as required and comply with relevant legal mandates. Seeking guidance as necessary
- Carries out all responsibilities in an honest, ethical and professional manner
- Must be able to fulfill essential job function in a consistent state of alertness and safe manner
- Handles various other duties as delegated by the Manager
- Excellent verbal and written communication
- Must have strong time management and organization
- Must be comfortable learning and utilizing new computer systems
- Must be able to use discretion and independent judgement
- Must be able to work in a team environment
- Must be able to pay close attention to details
- Must be able to adapt and flex to a changing environment
None Noted
Requirements:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of thisposition. Please note that the minimum qualifications may vary based upon the department size and/or geographic location
- Associate’s degree or High School Diploma or equivalent
- Minimum of three (3) years of experience in customer service or sales
- Strong knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
- Strong knowledge of NetSuite preferred but not required
- May occasionally work evenings and/or weekends
- This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work
- Required to have close visual acuity to perform an activity such as: viewing a computer screen
- Frequently required to maintain a static position, talking, hearing, seeing and repetitive motions
- The work environment is typical office or administrative work. Work environment is not substantially exposed to adverse environmental conditions
GARS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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