What are the responsibilities and job description for the Service BDC Representative position at Gary Crossley Ford?
Join Our Winning Team at Gary Crossley Ford!
Are you a customer-focused professional with strong communication skills and a passion for the automotive industry? Gary Crossley Ford is looking for a Service BDC Representative to join our dynamic team!
What You’ll Do:
- Handle inbound and outbound service calls, emails, and messages.
- Schedule service appointments and follow up with customers to ensure satisfaction.
- Maintain and update customer records in the CRM system.
- Promote dealership service specials and loyalty programs.
- Work closely with the service department to ensure a seamless customer experience.
- Provide an outstanding level of customer service to enhance our dealership’s reputation.
What We’re Looking For:
- Previous experience in a BDC, customer service, or call center role (preferred).
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with CRM software and phone systems (training provided).
- A positive attitude and a team-oriented mindset.
What We Offer:
- Competitive pay with performance-based incentives.
- Comprehensive benefits, including health, dental, and vision insurance.
- Paid training and career development opportunities.
- A supportive and energetic team environment.
- Employee discounts on vehicle purchases and service.
Why Work at Gary Crossley Ford?
We believe in treating both our customers and employees like family. With a commitment to excellence and a “Crossley Difference” approach, we strive to create a culture where employees thrive and customers keep coming back.
Ready to take your career to the next level? Apply today and become part of the team!
