What are the responsibilities and job description for the Call Center Representative position at Gary Wenzel Electrical and Fire Alarm Solutions?
Job Description : Call Center Representative at Gary Wenzel Electrical and Fire Alarm Solutions
We are seeking a dedicated Call Center Representative to join our Marketing department at Gary Wenzel Electrical and Fire Alarm Solutions. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving inquiries promptly.
Answer incoming calls and respond to customer inquiries
Provide information about our products and services
Resolve customer complaints and issues in a professional manner
Maintain a high level of customer satisfaction
Document all customer interactions and transactions accurately
If you have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment, we would love to have you on our team. Join us at Gary Wenzel Electrical and Fire Alarm Solutions and be a part of a dynamic and customer-focused Marketing department.
Job Requirements for Call Center Representative at Gary Wenzel Electrical and Fire Alarm Solutions
Thank you for your interest in the Call Center Representative role at Gary Wenzel Electrical and Fire Alarm Solutions in the Marketing department. To ensure that we find the best candidate for this position, we kindly request the following job requirements :
Excellent communication skills, both verbal and written
Ability to handle a high volume of inbound and outbound calls
Strong problem-solving skills and ability to think on your feet
Experience in customer service or a call center environment preferred
Proficiency in basic computer skills and familiarity with CRM systems
Ability to work well in a team and collaborate effectively with colleagues
Flexibility to work in shifts, including evenings and weekends
Positive attitude and willingness to learn and adapt in a fast-paced environment
If you can provide the above job requirements, we encourage you to apply for the Call Center Representative position at Gary Wenzel Electrical and Fire Alarm Solutions. We look forward to reviewing your application and potentially welcoming you to our team!
