Legal Assistant – Demands Specialist

The Garza Law Firm’s Civil Legal Assistant positions are entry-level positions and a support role for the Civil Division. The Civil Legal Assistant – Demand Specialist works closely with various Civil Paralegals by providing administrative support in drafting precise and persuasive demand letters for civil cases, while ensuring accuracy, clarity, and legal compliance to support efficient case resolution.

The Civil Legal Assistant – Demand Specialist does not have the authority to practice law, give legal advice, or set strategy on a pre-case/per-client basis.

Responsibilities

• Civil Team Support: Provide dedicated support to Civil Attorneys and Paralegals, focusing on drafting and managing demand letters as requested.
• Demand Letter Preparation: Draft clear, accurate, and persuasive demand letters based on case facts, client documentation, and legal standards, ensuring all relevant evidence and supporting materials are included.
• Document Collection & Review: Gather and review necessary documentation such as contracts, medical records, invoices, and correspondence to support the preparation of demands.
• Case Management: Utilize Filevine to track the status of demand letters, ensuring timely submission and monitoring responses from opposing parties.
• Settlement Coordination: Collaborate with attorneys to adjust and resubmit demand letters as needed, supporting negotiations and settlement discussions.
• New Client File Preparation: Organize and assemble all initial client documents, ensuring all necessary information is available to draft a comprehensive demand.

Work Experience

Required:

• Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
• Verbal and Written Communication Skills.
• Organizational Skills.

Preferred:

• Experience with Case File Management such as Filevine.
• Experience with lead generation systems such as Lead Docket.
• Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
• Experience talking on the phone regularly and corresponding through email with a professional and confident tone.

Education / Certifications / Success Traits

Required:

• Must have a High School Diploma or Equivalent.
• Ensure Accountability: Takes responsibility for their work and the performance of the firm. Owns commitments and shows a willingness to answer for their actions without being defensive or shifting blame.
• Client Focus: Intentionally seeks to understand Client needs. Proactively identifies opportunities to serve or create a benefit to the Client. Looks to exceed Client expectations by creating delight. Establishes and maintains effective Client relationships.
• Situational Adaptability: Rebounds from setbacks vs. emotionally responding with drama. Is confident under pressure. Handles or manages change or crises effectively. Maintains a positive attitude despite adversity. Grows from hardships and negative experiences.
• Action Oriented: Readily takes action on challenges, without unnecessary delay. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues without avoidance.

Preferred:

• Secondary education, bachelor’s degree preferred, or equivalent combination of education, training, and experience.

Success Measures / KPIs

• Ensures the identified number of demands are written and successfully approved per month.
• Ensures timely processing of between Filevine Task Assignments and Submission for Demand Reviews.