Shift Lead

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of

employees working in that location

• Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
• Works in tandem with the Management to ensure Management/leadership is available to customers and employees at all times
• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
• Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
• Promotes an environment focused on customer service, satisfaction and store cleanliness
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
• Ensures products are in-stock, in date and available for purchase
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
• Completes other duties as assigned by Management

Education Requirements:

• High School Diploma or GED

Experience Requirements:

• Previous supervisory experience preferred
• Retail experience a plus
• Completion of required training program

Skill Requirements:

• Basic Computer Skills

• Excellent communication skills and the ability to research and resolve issues

• Knowledge of retail business management practices

• Ability to perform repeated bending, kneeling, twisting and overhead reaching

• Ability to stand for an entire shift

• Ability to frequently lift between 5 to 20 pounds

• Ability to occasionally lift up to 50 pounds

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods