Job Description
Job Description
Description : Position Summary :
Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the Management; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies
Position Responsibilities
Provides customer service leadership / direction, in conjunction with the Management, for entire store and team of
employees working in that location
- Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
- Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
- Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
- Ensures customer service is a priority by scheduling staff consistent with customer activity
o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standardsWorks in tandem with the Management to ensure Management / leadership is available to customers and employees at all timesProvides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been providedAssists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as neededEnsures applications and staffing forecasts are forwarded to recruiting centers when applicablePromotes an environment focused on customer service, satisfaction and store cleanlinessMaintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivityHelps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work ordersResponds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individualsEnsures proper execution of Company standards by maintaining knowledge in the following sales responsibilities : food focus, counts / inventory, vendor relations and selling point / engagementAssists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice productsPromotes store sales and selling initiatives and encourages the team to strive to reach goals / objectives. Provides suggestions for improving sales, margins and execution of all programsMotivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotionsEnsures promotional signage and displays are properly updated per guidelinesProvides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levelsEnsures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as neededDemonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilitiesIntegrates HES into day-to-day job performance. Maintains a safe environment for all customers and employeesEnsures that employees are properly trained to order merchandise and productsConducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directedFollows and complies with all health and sanitation procedures and adheres to safe work practicesEnsures that all necessary store reports and paperwork are completed accurately and in a timely fashionCompletes other duties as assigned by ManagementRequirements :
Education Requirements :
High School Diploma or GEDExperience Requirements :
Previous supervisory experience preferredRetail experience a plusCompletion of required training programSkill Requirements :
Basic Computer SkillsGood understanding of SAP functions and navigationExcellent communication skills and the ability to research and resolve issuesGood understanding of intra-department functions, store operations and corporate business plansGood understanding of profit and loss statements and financial overview of the storeKnowledge of retail business management practicesKnowledge of all types of store transactions and related programsKnowledge of ways to handle customer and employee injuries, incidents and accidentsAbility to perform repeated bending, kneeling, twisting and overhead reachingAbility to stand for an entire shiftAbility to frequently lift between 5 to 20 poundsAbility to occasionally lift up to 50 poundsAdditional Requirements :
Available to work a variety of shifts and / or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periodsMust have a valid Driver’s License from the state in which Manager residesMust maintain automotive liability insurance during course of employmentMust use personal vehicle to conduct area pricing surveys
