What are the responsibilities and job description for the Administrative Support - Helpdesk Specialist position at Gaston College?
Salary : $37,592.00 Annually
Location : Dallas, NC
Job Type : Full-Time Regular Staff
Job Number : 2022-00608
Division : Finance and Operations
Department : Technology Services
Opening Date : 11 / 05 / 2024
SUMMARY
Open until filled-
The Administrative Support - Helpdesk Specialist plays a crucial role in the smooth operation of the Technology Services Department, providing comprehensive support to students, faculty and staff. Reporting directly to Chief Information Officer (CIO), this role is responsible for a wide range of administrative tasks, including front desk management, event coordination, financial administration and helpdesk support.
DUTIES AND RESPONSIBILITIES
Front Desk Operations, Helpdesk & Customer Service :
- Serve as the primary point of contact for Technology Services, greeting and assisting visitors with professionalism and courtesy.
Offer administrative support to Technology Services as required.
Deliver exceptional customer service to students, faculty, staff, and guests, ensuring their needs are met promptly.
Manage incoming communications, including phone calls, emails, and mail, prioritizing and directing inquiries to the appropriate individuals or departments.
Track and follow up on issues to ensure timely resolution.
Administrative Support :
Ensure that assignments and projects are completed on time with appropriate follow-up.
Conduct regular inventory audits and manage the ordering of office and supplies.
Maintain and organize files and documents systematically to support efficient access and use.
Assist the CIO and Chief Information Security Officer (CISO) with special projects, meeting coordination, minute-taking, and event planning.
Support financial compliance by assisting with check deposits and managing logs for audit purposes.
Campus Event Management :
Handle room reservations both on and off-campus to facilitate meetings and events.
Coordinate technology support to ensure seamless event execution.
Maintain and update the staff out of office calendar.
Oversee planning for campus visits, including search processes and interview arrangements.
Other Responsibilities :
Other duties as assigned.
MINIMUM EDUCATION QUALIFICATIONS
MINIMUM EXPERIENCE QUALIFICATIONS
Must work with the CIO and CISO to prepare department assessment documents and budgets.
Demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software.
Demonstrated strong customer service experience with the ability to provide problem resolutions.
Fingerprinting required upon hire.
Eligibility to obtain and maintain a Division of Criminal Investigation (DCI) certification required. In addition to the standard background check, this position requires having a clear fingerprint-based criminal records search through the State Bureau of Investigation (SBI).
Ability to interact, present, and provide guidance to a variety of visitors, staff and students.
Demonstrated advanced administrative skills with a high level of professionalism and ability to exercise judgment in a variety of situations.
Must be a fast, independent learner and able to work without supervision when merited.
Ability to translate complex technical issues into simple terms; when providing telephone support, must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them.
Willingness to learn multiple roles and be flexible with work assignment on a daily basis.
Previous experience with computerized information systems required
Previous experience supporting multiple units.
Physical Requirements
Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds.
Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
Gaston College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our regular
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employee Assistance Program
Additional Supplemental Insurances
NC State Retirement Plan
Supplemental Retirement Plans
Disability Benefits, Long- and Short-Term
Longevity Pay
State Employees' Credit Union Eligibility
Leave (Vacation, Sick, FMLA, Civil and Military, Child / Student Involvement, Education, and Voluntary Shared)
Paid Holidays
Educational Advancement Compensation
Tuition Assistance
Employee Discount Program
Have you reviewed the job posting, including the salary, for this position?
Do you have at least an Associate degree from a nationally accredited institution and two years of related work experience or equivalent combination of training and experience? (Required )
Do you have demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software? (Required)
Do you have experience with computerized information systems and supporting multiple units? (Required)
Are you physically able to sit for extended periods, to walk, stand, bend, and to lift and maneuver items weighing up to 25 pounds? (Required)
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Salary : $37,592
