CLINIC COORDINATOR

Description

The Clinic Coordinator supports the Practice Administrator in the administrative and personnel functions of the patient services team to ensure patient care is provided in an efficient and productive manner. They are responsible for day-to-day oversight of the medical record and patient access teams, and supports recruitment, onboarding, and performance management of the team. Additionally, they are responsible for supporting the Practice Administrator with special projects and for establishing, effectively implementing, and successfully executing marketing strategies to expand local physician networks and boost procedures within the practice to achieve revenue goals set for the company. 

Qualifications

• Oversee the Patient Services team and manage staff performance, including coaching and disciplinary action.

• Assist in the recruitment, hiring and onboarding of all patient services team.   

• Rollout and maintain goals, objectives, and key performance indicators for the patient services team.   

• Alongside the Practice Administrator, create Standard Operating Procedures (SOP's) for new processes, and update existing SOP's as appropriate/required.

• Under the guidance of the Practice Administrator, engage in special projects that support the efficiencies and operations of the practice. 

• Evaluate current workflow protocols and adjust  for efficiency and patient experience. 

• In conjunction with the Practice Administrator, address issues raised by physicians, employees and/or patients and seek out appropriate resolutions.  

• Plan and execute marketing activities to include community events, after hours events, trade shows, etc.   

• Develop and deploy creative marketing materials within the community and outreach locations using various channels. 

• Expand Reddy's presence within existing customer base through effective account management. 

• In the absence of the Practice Administrator and under direction of the Practice Administrator, oversees clinic functions and supports practice teams.   

• Ability to organize workload and manage time effectively

• Ability to establish and maintain effective working relationships with management and staff.

• Ability to collaborate and develop partnerships across departments and with other organizations. 

• Ability to build a collaborative working environment and build staff morale.

• Advanced computer skills.

• Strong leadership skills and the ability to motivate staff.

• Ability to handle sensitive information ethically and responsibly and to protect confidentiality of patient, employee and business information. 

• Sitting and/or being stationary at a desk frequently.

• Ability to move around a medical center/healthcare environment periodically. 

• Consistently uses computers and relays information verbally and through email, messaging, and phone. 

• Must communicate with others and exchange information frequently and on an on-going basis.

• Must be able to lift/move up to 50 pounds.